24 - 26 June, 2025
| Lisbon, Portugal
INTERACTIVE FOCUS DAY
Morning
10:30 am - 11:00 am
REGISTRATION & COFFEE
11:00 am - 12:30 pm
Workshop A -Automating a Multiplayer Game Using GameDriver
Shane Evans -
Co-Founder,
GameDriver
Robert Gutierrez - Co-Founder, GameDriver
Robert Gutierrez - Co-Founder, GameDriver
Follow along with two of the co-founders of GameDriver as we implement automated playtests in the "Boss Room" multiplayer demo from Unity. Learn how to easily create intelligent and resilient test automation and explore how to solve complex gameplay scenarios using the GameDriver SDK and toolset, and how to scale testing across devices and platforms as part of a continuous quality assurance process.
11:00 am - 12:30 pm
Workshop B – How to Build the Best Player Ops
Jo Scott -
Player Support Manager,
Small Giant Games
Sara Supply - Head of Player Support, Small Giant Games
Sara Supply - Head of Player Support, Small Giant Games
In this workshop, we will demonstrate how we have built our in-house team, which is responsible for Player Support, Community Management, Trust & Safety, VIP/player grouping, Beta program, Player-Facing Comms and the regulatory and legal aspects that these operations need to comply with. We plan to encourage the participants to work in smaller groups and come up with actionable solutions on how they could improve their own operations.
12:30 pm - 2:00 pm
LUNCH BREAK
Enjoy a well deserved lunch! Catch up with your peers in this smaller setting and reflect on the mornings accomplishments!
2:00 pm - 3:30 pm
Workshop C - Making Your Case to Higher Management and Stakeholders
Tamara Tirják -
Head of Localisation,
Frontier Developments
In this interactive workshop, you'll learn invaluable negotiation techniques and stakeholder management strategies. We'll delve into the art of crafting compelling arguments, navigating diverse stakeholder interests and ultimately securing support for your vision. Through engaging exercises and your own real-world scenarios, you'll hone your communication skills and gain the confidence to effectively advocate for your team and projects.
2:00 pm - 3:30 pm
Workshop D - Trust and Safety Workshop
Kelvin Plomer -
Senior Director of Games Operations,
Jagex
Join us for a workshop on Trust and Safety, presented by Jagex and Arise Gaming. In this workshop, participants will delve into the critical aspects of creating a safe and trustworthy environment within gaming communities.
Through a combination of presentations, and interactive discussions, attendees will gain an understanding of the challenges and opportunities associated with maintaining trust and safety in the rapidly evolving landscape of video game communities.
Key topics to be covered include:
Community Moderation: Learn strategies for managing online communities and fostering positive gaming environments, by effectively moderating user-generated content and handling disruptive behaviour.
Player Safety: Understand the importance of prioritizing player safety and well-being. Discover tools and techniques for protecting players from harassment, fraud, and other threats.
Industry Collaboration: Explore the importance of collaboration between game developers, platform providers, and industry organizations in promoting trust and safety.
Discover initiatives and partnerships aimed at advancing industry-wide standards and practices.
3:30 pm - 5:30 pm
Building Your Personal Profile Mentoring, Peer Groups and Drinks
We all know the past year has been a rollercoaster, with the industry booming, but our departments are facing unprecedented pressure. It can be tough knowing what tomorrow might bring for us, but it doesn’t have to be a source of stress. Over the next couple of days, we will share stories and strategies for bettering our work and what we do, but it is also important to prioritize personal development and to understand how we can always show ourselves in the best light and put our best foot forward.
- Grab a drink and meet your mentor to develop your personal brand and discuss strategies for always presenting your best self!
- Get into groups, discuss your challenges, and share tips for keeping your head above water to enable the next year to be one of growth and development in your career.
