Black box testing is where the tester plays the full build of a game but is unaware of the coding mechanics, implantation and content. In this article, we focus on the impact of the gaming public reporting on bugs during game releases, beta opt-ins and demos.

It is an important issue which carries potentially negative efffects on a game's reputation. By providing insight from QA testers and managers, we delve into the workflow issues in QA that are not apparent to the public, as well as the psychology of crowds and individual testers, and the risks that occur with extended periods of testing. Finally, we take a look at the advantages of automation and lessons from the console industry.

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• How to retain budget focus to ensure ROI
• Tips for getting the wider team involved 
• Tested ways of establishing and maintaining communication lines between the wider team

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