Delve into the realm of player feedback with Sara Supply, Director of Operations, and Jo Scott, Player Support Manager, from Small Giant Games, in this insightful past presentation. Having explored the psychology of feedback, the duo sheds light on practical strategies to protect your company and team from the negative aspects of player input.

Reflect on the reasons behind our reactions to negative feedback, understand the motives of different complainer groups, and learn the inherent benefits within negative feedback. Gain insights into de-escalation techniques, the handling of both direct and indirect feedback, and discover tools for preventative care that extend beyond the Player Support team.

Equip your team with valuable insights gained from real-world experiences and navigate the feedback landscape with confidence!