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The tangible benefits of Customer Support and Community Management: A story in 5 chapters

In the gaming industry, the player base is famous for being unique and requiring high maintenance, in return for loyalty and maximum advocacy to a company. We wanted to know more about how Customer Support and Community Management matter for a company and especially for game quality.

With the help of Jeffrey Otterspoor, Director of Community Operations at GamePoint and speaker at Game Quality Forum Europe 2018, we found the answer in 5 chapters.

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