From navigating the fallout of an exclusive leaked content release to addressing a fanbase crisis that reached external audiences, as well as recovering from an IP investment gone awry, Toya Play Studio shares its journey. Learn how they quickly established the root of each crisis, prioritised effective mitigation strategies and implemented solutions that not only resolved the issues, but strengthened their reputation, as well as employee and fan trust.

-            Establishing swift identification and assessment of crises to minimise reputational damage

-            Prioritising transparent and impactful communication to maintain fanbase trust

-           Implementing innovative recovery strategies to emerge stronger and more resilient