Strengthening your Service Design Communication Skills: Leveraging Visual Tools to Improve Clarity and Enhance Customer Service Outcomes

Drawings and imagery offers universality and can simplify difficult concepts to ensure all stakeholders are on the same page during the discovery, prototyping, and ideation stages. Gaining a higher level of understanding can then promote greater problem solving capabilities, and ultimately, the creation of better customer services and offerings. We caught up with Belinda Hogg, Lead Designer, Health Design Lab at the Australian Government Department of Health to find out more about using visual clarity to strengthen communication and service delivery, ahead of Government Service Design 2019.