Bernadette Thomson

Director Nursing Education Metro South Health

Leadership and Innovation in Nursing Agenda

11:55 AM Upskilling staff during COVID 19: How Metro South health successfully developed a training strategy for non-clinical staff to improve patient experience

Metro South Health successfully developed a training strategy for over 80 non-clinical staff, which was rolled out in just four weeks. Learn about the journey so far and the impact this has had on staff and patients, including how Metro South Health has:

  • Up-skilled their workforce successfully in a short period of time and kept existing staff and new recruits engaged throughout the process
  • Developed an education and training approach that is tailored to the needs of their hospital
  • Using up-skilling as a tool to plug workforce gaps and increase staff capacity for patient care
  • Thinking ahead for the future and strategies to enable staff to maintain the new skills they have learnt