The 2nd Annual Industry Conference focused on Live Service Gaming across PC, Console, and Mobile
15 - 17 September 2025
|Europe
Ben Wibberley
Games Industry Executive ConsultantWith over 25 years’ experience in video games. Starting as a tester, he has dedicated his career to championing Games QA. A co-founder of Games Quality.Org and a Co-Chair of the Qualicon content committee, Ben’s passion has always been QA with a focus on the player experience. In 1998 he co-founded Babel Media, the first multi-service game outsourcing provider. He also set-up a developer publishing support network at DDM and ran global business development for VMC. He founded DAQA, a boutique game quality studio specializing in executive counsel, player-centric test programs and live quality operations, providing custom built, technology-driven solutions for game studios. He is currently VP of Games Operations at Jagex.
Main Day 2 - Wednesday 11th September
11:25 AM PRESENTATION: It's All About the Bugs - Ensuring Quality of Service in Live Games to Retain and Grow the Player Base
- Enhancing Player Satisfaction through Quality of Service: Prioritizing the delivery of a high-quality gaming experience as the cornerstone of player satisfaction. This involves rigorous testing, timely updates, and consistent performance improvements to ensure that players enjoy a seamless and engaging gaming environment.
- Effective Management of Bugs and Technical Debt: Addressing the challenges posed by bugs and technical debt in complex gaming environments head-on. Allocating resources to solve immediate fixes and long-term stability improvements.
- Player-Driven Experience and Feedback Loops: Leveraging player feedback to guide improvements in game quality and service. This includes establishing channels for direct communication, analysing player behaviour and feedback, and integrating insights into development cycles to enhance the game's quality continuously.
- Impact of Content Releases on Quality of Service: Examining how the release of new content affects game stability and player satisfaction. This involves balancing the introduction of engaging new features and expansions with the necessity of maintaining an optimal level of service quality, ensuring that updates enhance rather than compromise the player experience.
- Analysing Player Retention through Quality of Service: How ensuring a bug-free, smoothly running game environment contributes to keeping players engaged over the long term, emphasizing the importance of quality as a key driver of player loyalty.
Check out the incredible speaker line-up to see who will be joining Ben.
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