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Ahead of the 13th annual Loan Origination Excellence Summit 2018 we chat to Brett Walker, Manager of Home Lending and Customer Lifecycle at Suncorp. In this indepth Q&A Brett shares with us details of Suncorp’s transformation programme and explores how this programme is optimising the loan origination process by creating a seamless digital marketplace all within the constrains of compliance and risk requirements. 

Ahead of the 13th annual Loan Origination Summit 2018 we caught up with Elisabeth Hurley, Senior Digital Lead at UBank, one of Australia’s leading digital only banks. As the digital product manager for online origination at UBank Elisabeth is tasked with creating simpler, smarter onboarding experiences for home loan customers.

In this article Elisabeth shares with us details of how UBank’s RoboChat technology, Australia’s first home loan virtual agent, was developed and delves into the benefits this technology is having not just for UBank’s customers, but for the organisation itself.   

Ahead of the Loan Origination Excellence Summit 2018 we take a look at this report by CIO, Avoka and Bankwest that explores the opportunities technology innovation and integration provides financial institutions in providing their customers with a superior customer experience. 

With neobanks and alternative markets on the rise, offering faster, tailored experiences, the need to stay ahead of the game is even more pressing. So how do you stand out from the pack and retain competitive edge? Ahead of the Loan Origination & Experience Summit 2019, we take a look at how five organisations are innovating their lending practices to enhance customer retention and satisfaction.

Ahead of the 14th Annual Loan Origination Summit 2019, we spoke with Emma Hounsell, Head of Leads & Specialised Programs at NAB about their most recent experiment and how it’s enhancing their customer engagement and retention by creating a unified platform. Partnering with realestate.com.au, Australia’s #1 place for property, NAB are working together to change the way Australians experience property. The experience streamlines the property buying process from start to finish through innovative digital capabilities and ongoing support from home loan specialists.

In this presentation from Loan Origination & Experience 2018, Patrick McQuaid General Manager of Customer Data & Analytics at NAB covered:

• Using a pathway approach to gain a more insightful and holistic understanding of customers characteristics
• Leveraging customer behavioural differences to create a personalised application process
• Creating a clearly defined strategy to maximise the effectiveness of different channels

In this presentation from Loan Origination & Excellence 2018, Brett Walker Manager – Home Lending Customer Lifecycle at Suncorp Group covered:

• Pricing & Products
• Origination processes and settlement forecasting
• Credit policy
• Existing customer propositions & experience

In this presentation from Loan Origination & Excellence 2018, Clayton Howes, CEO at MoneyMe covered:

• The implications of open banking and CCR for both smaller fintechs and larger traditional lenders
• How a customer-centric, technology-driven model is the key to surviving
• The importance of maintaining brand integrity throughout the transformation process

In this presentation from Loan Origination & Excellence 2018, Dr Christopher Wooldridge, Senior Pre-Sales Consultant at Avoka covered:

• How does the experience offered by Australian banks compare to their North American and European peers?
• What do digital customers expect by way of an excellent onboarding experience?
• How is mobile shaping digital service design and how will the biometric devices embedded in mobile devices change loan origination?