• Guided by a North Star: How vision and alignment shape the foundation for transformative Live Ops strategies.
• From Ideals to Execution: Transforming big-picture aspirations into tangible Epics that connect directly to player experiences.
• Expect the Unexpected: Embracing failure as a stepping stone and ensuring plans are adaptable and iterative for long-term success.
• AI Integration Strategies: Positioning AI as a partner to enhance decision-making, optimize operations, and drive innovative Live Ops practices.

Solomon Foshko

Head of Strategy and Analysis
ProbablyMonsters

See Bio

• Cultivating a Live mentality 
• Always playable 
• Live testing 

Matt Lee

Executive Producer / Game Manager
Gameloft Montreal

See Bio

• Securing Player Data and Systems: Best practices in safeguarding player information and securing game infrastructure to prevent breaches and unauthorized access.
• Anti-Cheat and Fair Play: Effective anti-cheat strategies for ensuring a fair playing field, along with techniques for protecting game economies and maintaining integrity throughout gameplay.
• Building Monetization Infrastructure: Establishing robust systems to support in-game purchases, ensuring secure transactions and protecting against fraudulent activities while maintaining a smooth player experience.

• My experience on For Honor, which began with a difficult launch followed by years of challenging live operation transforming the game into the success it now is, taught me many lessons.
• Developing games is increasingly complex as games get bigger, more ambitious with an increased expectation of high-quality reliable live service.
• Now working on a new unannounced game project, I am trying to be better prepared by making changes years before launch to have a GaaS-native production

Laurent Chouinard

Technology Director
Ubisoft Inc.

See Bio

This talk explores the challenges and strategies behind designing a robust content schedule that map to the seasonality of unique licenses like the WWE. Learn more about how player insights and real-world events shape an evolving live services roadmap that keeps the community invested year-round, sustaining player engagement.

Abhi Shah

Product Leader & Sr Director
2K

See Bio

• Designing for Longevity: Explore how game design and content release strategies can ensure long-term engagement, focusing on replayability, seasonal updates, and evolving narratives to keep players invested.
• Building a Robust Content Pipeline: Discuss the setup of a content pipeline that balances frequency, quality, and player appeal, ensuring that updates resonate and maintain player excitement.
• Sustaining Community Engagement: Examine strategies for nurturing meaningful, long-term player relationships through live events, transparent communication, and user-generated content initiatives.
• Live Game Excellence: Outline the internal resources and workflows needed to deliver high-quality live services, from live operations and production teams to customer support and community management.

Satoshi Murakami

Senior Product Manager
Candywriter

See Bio

Joel White

Head of Product Management, KingsIsle Entertainment
gamigo group

See Bio

• Data-Driven Strategy: Use player data and engagement metrics to shape a content roadmap that keeps the experience fresh and aligned with player interests.
• Optimizing Update Frequency: Balance content release cadence to ensure regular, high-quality updates that maintain long-term player engagement.
• Aligning with Product Goals: Ensure content updates support broader product strategies, driving player retention and monetization.
• Iterative Improvement: Leverage live feedback and data to refine content delivery and adapt to evolving player needs.

• GW2, Living World, Escape From Tarkov Live Ops Production, Neverwinter Online MTX and Community.

Chris Whiteside

Executive Producer
Bladework Games

See Bio

• From Metrics to Moves: Leveraging player behavior analytics to inform content updates, monetization strategies, and feature prioritization in live games.
• Predictive Insights for Longevity: Using data models to forecast retention, engagement, and churn, enabling proactive product roadmap adjustments.
• Cross-Team Collaboration Through Data: Aligning development, marketing, and LiveOps teams with shared analytics to drive cohesive, player-focused strategies.

• Predictable Patterns of Retention: How events and thematic updates in Walkabout Mini Golf—such as holiday-themed content—create a reliable cadence for players returning to the game.
• Unique VR Player Behaviors: Insights into VR-specific engagement patterns, such as players lingering in the social hub after rounds, and how this differs from traditional gaming platforms.
• Content Cadence: The importance of delivering engaging, high-quality content updates every 6–7 weeks to sustain and grow a loyal VR user base.
• Community as the Backbone of VR Live Services: Leveraging the immersive, social nature of VR to foster a strong, engaged community that feels connected to the game and its updates.

Colby Morgan

Technical Director
Mighty Coconut

See Bio

• Platforms for Player Creativity: Examining tools and ecosystems that enable players to create, share, and monetize their own game content.
• Driving Community Growth with UGC: Strategies for fostering vibrant player communities through contests, collaborations, and recognition of standout creators.
• UGC in Streaming and Esports: Exploring how player-created content fuels streaming culture and esports engagement, from mods to highlight reels.
• Transmedia Integration: Leveraging UGC to create stories and assets that bridge games with other media platforms like films, books, and TV.

Patrick Moran

Chief Operating Officer, Co-Founder
Look North World

See Bio

• Ensuring Consistent Quality of Service: Discuss the key practices for maintaining high service quality, focusing on performance optimization, uptime reliability, and ensuring player satisfaction in dynamic live game environments.
• Optimizing Operations for Longevity: Explore how to streamline workflows, leverage cross-functional teams, and use player data to inform long-term decisions on game updates, events, and feature expansions.

• Streamlining Cross-Functional Collaboration: Designing agile team structures and workflows to support the dynamic needs of live service games.
• Harnessing Player Data for Strategic Insights: Using analytics to drive decisions on game updates, feature development, and monetization.
• Maximizing LiveOps Efficiency: Implementing tools and best practices to manage content delivery, events, and ongoing player engagement.
• Building a Culture of Rapid Issue Resolution: Developing proactive monitoring and response systems to maintain service quality and player trust.

Candace Corrales

Live Operations Producer, Release Management
Singularity 6

See Bio