David Sigurdsson

Head of Live Operations Riot Games

David Sigurdsson is a seasoned leader in the gaming industry with over 14 years of experience across various roles at top companies like Riot Games, Ubisoft, and CCP Games. Currently, as the GLobal head of Live Operations at Riot Games, he leads a dynamic, cross-functional team of 100 Rioters across 7 locations, driving the vision and operational strategy for live operations. David’s work focuses on aligning teams to deliver the operational support needed for successful game launches and maintaining high-quality live service experiences. Before his role at Riot Games, David held leadership positions at Ubisoft, where he spearheaded the development of online operations tools and services.. His expertise in product strategy, technology roadmapping, and software product management played a role in the successful launch of some of Ubisoft's first GaaS games. With a robust background in operational strategy, team leadership, and cross-functional collaboration, David brings valuable insights into managing large-scale technical projects and driving innovation in live service operations.

Day 2 - Wednesday 30th April, 2025

9:55 AM Panel: Launching and Sustaining a Thriving Live Service Game

  • Differentiate Your Offering: Identify a unique gameplay hook and target underserved audiences to stand out in a crowded market.
  • Seamless Launch Experience: Ensure a smooth launch with strong Quality of Service (QoS), minimizing downtime and optimizing player experience from day one.
  • Player Acquisition & Retention: Attract new players and keep them engaged with regular updates, live events, and personalized content.
  • Gameplay Direction & Impactful Updates: Use data-driven insights to shape gameplay direction and prioritize live updates that make the greatest impact. Focus on why updates matter, who they serve, and how they set a trajectory for sustained player acquisition and retention.
  • Build 2-Way Communication Channel(s) With Players: Establish the platform(s), share roadmaps and plans, publish dev progress and updates, celebrate the players that make up the community and listen to their feedback. In short, take players along for the ride on the development journey.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda