Donald King

Director of Customer Support Jam City

Day 1 - Tuesday 29th April, 2025

11:45 AM Panel Discussion - Fuelling Fandom: Deep Player Understanding for Lasting Engagement

Want to turn casual players into die-hard fans? In live service games, engagement goes beyond just tracking the usual metrics, it’s about understanding what truly drives your players. β€œFuelling Fandom” dives into real-world strategies for tapping into player support data, community engagement, and marketing to build loyalty, retention, and long-term fandom. 

 

In this session, you'll learn: 

 

  • How to make sense of audience data - going beyond stats to uncover player emotions, motivations, and behaviors that fuel engagement
  • The power of VIP engagement and community insights - and how to use them to build stronger player relationships and drive sustainable revenue
  • Why successful studios align marketing and player support to create exceptional player experiences that keeps them coming back 

 

Join player engagement experts from Keywords Studios, Jam City and Maglev Industries for a discussion packed with actionable strategies to turn players into passionate fans.

Check out the incredible speaker line-up to see who will be joining Donald.

Download The Latest Agenda