Around 2 years ago, Phorest faced a challenge with their large product accumulating many capabilities over time, leading to ownership gaps and difficulties in addressing production issues or implementing changes. Recognising the need for clearly defined

ownership, we embarked on a journey guided by the principle of “no ownership gaps,” ensuring all areas of our product had an owner in the form of a domain-aligned engineering team.

But how does a team take ownership of operating a complex system in production when they have little prior experience with it, no way to know when it fails, and insufficient tools to help them understand the cause of those failures?

Therefore, we set out to ensure each and every engineer had the ability to see how the software they were responsible for was behaving in production, and more importantly, proactively know when it was causing our customers pain. This led us to invest heavily

in observability, giving engineers the tooling and visibility they needed to truly own the software they built.

This has not been an easy journey. We wish to share how we got to where we are today, the lessons we have learned, and the positive outcomes we have seen.

Paul Dailly

Principal Software Engineer
Phorest Salon Software

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Pawel Malon

Principal Software Developer
Phorest

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Although cloud computing has the potential to save you money, many organisations face growing IT costs and struggle to keep their spending within budget. In this session, Datadog’s Marc Jones, Director of Enterprise Sales will chat with Surabhi Mahajan,

Executive Director of Software Engineering at JPMorgan Chase & Co, Maebh Booth, Senior Head of Software Engineering at Marks and Spencer and Ivan Katliarchuk, Engineering Manager for SRE & Platforms at Holland & Barrett, about how they manage their cloud

costs and ways they’ve saved. They’ll share tips to help you keep cloud spending under control, while maintaining developer velocity and increasing performance.

Surabhi Mahajan

Executive Director, Software Engineering
JPMorgan Chase & Co

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Ivan Katliarchuk

Engineering Manager, SRE & Platforms
Holland & Barrett

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Marc Jones

Director of Enterprise Sales
Datadog

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Maebh Booth

Senior Head of Software Engineering
Marks and Spencer

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Chris Marks

Site Reliability & Response Director
WTW

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Addressing how you can achieve enterprise observability that developers trust, this session will explore effective strategies that balance the rigorous demands of corporate IT with the demands and needs of your developer population.

• Enterprise Observability & AIOps delivering a proactive safety net, pre-emptively resolving issues and minimizing disruptions for developers.
• Utilising advanced tools for integrating robust security measures that do not overwhelm developers with extensive rule management.
• Addressing the existing mistrust between DevOps, SRE, and IT departments by refining communication and collaboration, facilitated by shared tools such as Grafana and
• Prometheus.
• Redefining traditional service management practices to make them more agile and responsive
• Developing metrics to assess the effectiveness of change management by its ability to deliver services that are both impactful and well-received by users.

Paul Miller

AIOps & Observability Technical Product Manager
National Grid

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In this session, we will explore the comprehensive journey of integrating Site Reliability Engineering (SRE) and Observability into an enterprise environment, to take your business from software focussed to SAAS. The presentation will address the strategic shift from being a software-centric organization to becoming a service oriented

enterprise, emphasizing the critical role of SRE in this transformation.

• Introducing the foundational concepts of SRE and how to adapt them within an enterprise context.
• Evaluating the benefits and challenges of implementing SRE, including its impact on team dynamics and operational efficiency.
• Highlighting the importance of effective tooling in supporting SRE practices and ensuring robust observability.
• Discussing the balance between enhancing observability and maintaining the feature set of your offerings.

Chris Marks

Site Reliability & Response Director
WTW

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This session will explore how out-of-the-box observability tooling can empower developers to enhance system stability and accelerate problem resolution. Attendees will learn how to leverage these tools to proactively manage system health, and reducing cost and time wasted.

• Leveraging pre-configured solutions that can be customised for immediate use.
• Building an ecosystem that fosters collaborations and solutions rationalised for global use
• Automating the detection and resolution of system issues, reducing the need for manual intervention and accelerating development cycles.
• Building developer-centric tools with native security and monitoring protocols built in
• Defining observability standards and limitations

Jean Burellier

Technical Lead
Sanofi

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This talk will explore the unique challenges and opportunities of implementing observability in the airline industry. Covering different and specific technical stacks used at Ryanair and strategies used to monitor and manage Ryanair’s complex IT infrastructure in real-time. Key topics will include:

• Overview of Ryanair Labs mission: Ecommerce vs Airline Operations
• Different needs, different tech stacks: From serverless to Kubernetes
• Data driven decision. Using observability as a driver for strategic decision
• Real time monitoring of IT and/or Operational issues
• Alignment and Distributed logging: Open Telemetry
• Cost control

Juan Valdes Gayo

Senior Engineering Manager - Head of Software Development
Ryanair

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Achieving end-to-end (E2E) Observability is crucial for maintaining service reliability and operational efficiency. This session explores how by consolidating platforms and adopting an automation-first mindset, you can streamline traceability processes,

ensuring comprehensive visibility across the entire software delivery lifecycle.

• Driving Observability through culture,championing through collective ownership for product and engineering teams.
• Influencing change by identifying quick wins and demonstrating the benefit to developers and senior stakeholders alike.
• Understand the core principles of an automation-first approach and how they apply E2E.
• Identifying and integrating the right tools and technologies that support automated end-to-end traceability in your environment.
• Developing systems for real-time monitoring, alerting, and reporting to pre-emptively identify and address potential issues.

Ejber Ozkan

Head of Engineering - Content Supply
ITV

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In the realm of Site Reliability Engineering, understanding and tracking the right observability metrics is crucial for maintaining system health and performance. This session will delve into the concept of Golden Signals, highlighting their importance in effective monitoring and incident response.

• Identify the Golden Signals For Your SRE: Understand latency, traffic, errors, and saturation, and their impact on system reliability.
• Implementing Effective Monitoring: Learn strategies to integrate Golden Signal tracking into your existing observability stack.
• Prioritising Alerts: Develop methods to set appropriate thresholds and alerting mechanisms based on Golden Signal metrics.
• Data Interpretation and Response: Enhance skills in interpreting signal data to make informed decisions during incidents.
• Continuous Improvement: Explore practices for refining Golden Signal tracking to adapt to evolving system demands and complexities.

Daniel Murphy

Head of SRE
PWC

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Site Reliability Engineering (SRE) strategies often encounter recurring obstacles that can hinder operational efficiency and business goals. This session will address key pain points that organizations face, and how establishing a robust observability foundation can transform these challenges into opportunities for operational excellence. Attendees will learn how to cultivate a culture of observability and implement practices that ensure engineers are focusing on the right priorities at the right time.

• Identify the most frequent challenges in SRE strategies and effective approaches to mitigate them.
• Understand the foundational elements of observability and how they support reliable and scalable systems.
• Foster a culture of observability among engineers to encourage proactive problem solving and system understanding.
• Align SRE and observability practices with business objectives to drive operational excellence.
• Strategies for prioritizing efforts and maximizing impact by focusing on the "right things at the right time.

Shery Brauner

SVP Engineering
Razor Group

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Good observability enables developers to do what they want to do. This session will delve into the advanced techniques of synthetic test sweeping, testing in production,

and structured logging to provide comprehensive observability. By leveraging these practices, developers can gain deeper insights and greater control, enabling them to

innovate with confidence.

• Implementing synthetic test sweeps in production to proactively identify and mitigate potential issues before they impact users.
• Exploring strategies for safely conducting tests in production environments to validate performance and reliability in real-world conditions.
• Enhancing the granularity and accessibility of log data for faster debugging and analysis.
• Establishing robust observability frameworks that provide comprehensive visibility into system behaviour and performance.
• Empowering Developers to deploy with confidence and focus on creating innovative solutions.

Don Tran

VP Engineering & Platform
Trinny London

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