Personalising Patient Experience, Advocacy
and Visitor Experience for Changing Healthcare Needs
The healthcare landscape in Asia is experiencing a paradigm shift.
Explore Patient & Visitor Experience Asia 2025 Key Themes
Technology & Innovation in Healthcare
Streamlining Patient and Visitor Journey for Efficient Flow and Operations
Preparing for Disease X, Integrated Crisis and Emergency Response
Leveraging AI and Technology to Personalise the Patient and Visitor Experience
Prioritising Patient Advocacy to Meet Different Needs
Who Should Attend
Healthcare leaders from Primary Healthcare Services, Public and Private Hospitals and Clinics, Nursing and Allied Health Professionals and more responsible for:
Patient Experience
Patient Care
Patient Services
Patient Operations
Clinical Services
Medical Services
Medical
Featured Speakers
Datuk Dr. Nor Fariza Binti Ngah
Deputy Director General (Research & Technical Support)
Ministry of Health Malaysia
Dr Dilshaad Ali
Group Chief Executive Officer
Hoan My Medical Corporation
Norzaiton Senusi
Chief Executive Officer
UM Specialist Centre (UMSC)
Mor (Jack) Ng
Chief Operating Officer
Thomson Medical Singapore
Weizhen Leong
Co-founder & Chief Medical Officer
Oriental Remedies Group
Jittima Manonai Bartlett
Assistant Director, Head of Patient Experience
Ramathibodi Hospital, Thailand
Mariska Ajeng
Head of Operational & Services
Siloam Hospitals Indonesia
Wallace Wong
Vice President Operations
Bali International Hospital
Rajpal Singh Baldev Singh
Corporate Head of Nursing
Mayapada Healthcare Group
Miriam Brofman
Director, Patient Services & Relations
United Family Healthcare
Arindam Dey Sarkar
General Manager Operations
Charnock Hospital Pvt. Ltd
Bruce Leong
Director – Technology and Strategy
Mount Alvernia Hospital
Pongsathorn Piebpien
Head of Health Analytics Team, Information Technology Department
Ramathibodi Hospital, Thailand
Dr. Sylvia Wijaya
Head of Department Patient Relation Management
Mitra Keluarga Kemayoran
Roxannie Alejo
Head - Center for Patient Experience
The Medical City
Anson Ooi
Director of Business Development and International Affairs
Bangkok Hospital Pattaya Thailand
Desmond Mao
Deputy Lead Hospital – Emergency Department & Home Program
Khoo Teck Puat Hospital Singapore
Dr. Ang Yee Gary
Consultant
National Healthcare Group
Dr Wang Zhemin
Deputy Chief Medical Informatics Officer
Alexandra Hospital
Cynthia Tang
Assistant Director, Customer Experience (CX) & Analytics
TMC LIFE SCIENCES BHD
Hennesy Miranda
Director, Marketing and Customer Experience & Engagement
Asian Hospital and Medical Center
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Related Events
Asia Healthcare Week (AHW) 2024 - The Home of Asia's Largest Healthcare Gathering. Visit the website to find out about the exciting programs that will be happening!
Other Customer Experience Events
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