Beyond Care: Crafting Positive Journeys for Patients & Visitors in Asia
25 - 26 June, 2025
One Farrer Hotel, Singapore
Health Facilities Asia Day 1
8:00 am - 8:45 am
Morning Refreshments & Registration
8:45 am - 8:50 am
Welcome & House Keeping Address
8:50 am - 9:00 am
Opening Remarks by Chairperson
Sustainable Healthcare Facilities & Infrastructure Projects in Asia
9:00 am - 9:40 am
Keynote Discussion: Driving Sustainable Initiatives for Asia’s Healthcare Facilities, Infrastructure and Projects
Asec. Charade B. Mercado-Grande -
Assistant Secretary of Health, Health Facility and Patient Support Team,
Department of Health, Philippines
Datuk. Dr. Nor Fariza Binti Ngah - Deputy Director General, (Research & Technical Support), Ministry of Health, Malaysia
- Reviewing future healthcare projects and developments in the region to navigate the strained healthcare system
- Analysing emerging trends and developments in technology, green healthcare and quality standards
- Navigating challenges in pushing forward sustainability practices in healthcare projects
Asec. Charade B. Mercado-Grande
Assistant Secretary of Health, Health Facility and Patient Support TeamDepartment of Health, Philippines
Datuk. Dr. Nor Fariza Binti Ngah
Deputy Director General, (Research & Technical Support)Ministry of Health, Malaysia
9:40 am - 10:10 am
Enhancing Mobility: Transforming Healthcare with Robotics
Chwee Foon Lim -
Chief Executive Officer, Asia Pacific,
Ekso Bionics
10:10 am - 10:40 am
HealthCity Novena Master Plan: Where Healthy Life is Central
Chee Chuen Chan -
Director, Development Office,
Tan Tock Seng Hospital, Singapore
· Overview of integrated healthcare master plan and design
· Flexibility and adaptability of healthcare facilities
· Expansion of rehabilitation into public spaces
10:40 am - 11:00 am
Speed Networking Session
11:00 am - 11:30 am
Morning Break & Refreshments
11:30 am - 12:00 pm
Incorporating Sustainable Practices to Reduce Environmental Footprint of Healthcare Facilities
Eric Hilman -
Integrated Facility Management and Safety Senior General Manager,
Siloam Hospitals, Indonesia
- Exploring sustainable building design, materials and construction practices
- Optimising energy usage and reducing healthcare facility operational costs
- Minimising medical waste generation and improving waste management within healthcare facilities
Eric Hilman
Integrated Facility Management and Safety Senior General ManagerSiloam Hospitals, Indonesia
12:00 pm - 12:30 pm
Building Resilience: Optimising Health Facilities for Infection Control
A/Prof Moi Lin Ling -
Director, Infection Prevention & Epidemiology,
Singapore General Hospital, Singapore
- Discussing the evolving landscape of healthcare-associated infections (HAIs), especially with lessons from COVID-19
- Exploring best practices for designing and maintaining infrastructure in healthcare facilities to manage HAI risk
- Fostering collaboration and knowledge sharing among stakeholders
A/Prof Moi Lin Ling
Director, Infection Prevention & EpidemiologySingapore General Hospital, Singapore
12:30 pm - 1:30 pm
Networking & Lunch Break
Patient-Centric Refurbishments & Upgrades
1:30 pm - 2:00 pm
Adapting Healthcare Facilities to Evolving Patient Needs: A Holistic Approach to Refurbishment and Upgrading
Susan Ananda -
Chief Executive Officer,
RS Premier Jatinegara Hospital, Indonesia
- Exploring how evolving patient preferences and expectations have shaped necessary facility upgrades
- Identifying key touchpoints through patient journey mapping when embarking on refurbishment projects
- Reimagining patient-centric healthcare infrastructure and environment
2:00 pm - 2:30 pm
Child-Friendly Healing Environments: A Patient-Centric Approach for Paediatric Healthcare Facilities
Yoke Hwee Chan -
Chairman, Medical Board,
KK Women's and Children's Hospital
- Discussing the critical role of healthcare infrastructure in creating medical environments promoting comfort, safety, and well-being for young patients
- Discussing the importance of integrating age-appropriate play areas and educational spaces within healthcare facilities to support the developmental needs of children
- Exploring how healthcare infrastructure can be equipped to seamlessly integrate technology to navigate young patients’ needs
2:30 pm - 3:00 pm
Fireside Chat: Rethinking Tomorrow's Healthcare Spaces to Meet Evolving Patient Needs
Richa Debgupta -
Chief of Strategy and Operations,
Fortis Healthcare
- Reviewing the importance of prioritising patient well-being, comfort, and accessibility in healthcare spaces
- Taking a patient-centric mindset in all healthcare refurbishments and upgrades
- Creating spaces that promote patient autonomy, communication, and engagement in their care
3:00 pm - 3:30 pm
Afternoon Break & Refreshments
3:30 pm - 4:00 pm
Modernising Healthcare Facilities: Designing Digitally-Connected Healthcare Facilities and Ecosystems
Ling Lee Hoo -
Regional CEO Central,
KPJ Healthcare
- Integrating cutting-edge technologies seamlessly to uplift healthcare facilities and patient care
- Fostering harmonious integration of technology into healthcare settings for improved efficiency and accessibility
- Transforming healthcare facilities into smart, efficient, and patient-centric environments
3:55 pm - 4:25 pm
Creating a Child-Friendly Healing Ecosystem: A Patient-Centric Approach in Refurbishment of Parkway East’s Paediatric Healthcare Facilities
Guirong Yang -
Head of Emergency and Ambulance and Director of Operations,
Parkway East Hospital, Singapore
- Discussing the design principles of creating wards that provide comfort and support well-being for young patients and their caregivers
- Looking at the importance of integrating age-appropriate play areas and educational spaces within healthcare facilities to support terhe developmental needs of children
- Sharing key challenges and solutions of the refurbishment process
Guirong Yang
Head of Emergency and Ambulance and Director of OperationsParkway East Hospital, Singapore
