Beyond Care: Crafting Positive Journeys for Patients & Visitors in Asia
25 - 26 June, 2025
One Farrer Hotel, Singapore
Health Facilities Asia Day 2
8:00 am - 8:50 am
Morning Refreshments & Registration
8:50 am - 9:00 am
Welcome & House Keeping Address
9:00 am - 9:10 am
Opening Remarks by Chairperson
Smart Infrastructure Projects Driving Whole-of-Hospital Transformation
9:10 am - 9:40 am
Scaling Healthcare Infrastructure and Services with Digital Innovation: Best Practices for Effective Implementation
Nelson Tiongson -
Chief Informatics and Technology Officer,
The Medical City, Philippines
- Developing a comprehensive digital strategy and roadmap for cohesive and effective implementation across the whole hospital network
- Selecting and implementing robust and user-friendly digital solutions for seamless service expansion
- Utilising strong change management approaches and training to promote greater user adoption
9:40 am - 10:10 am
Enhancing Whole-of-Hospital Operational Efficiency with Smart Technology & Infrastructure
G. Saravanan -
Group Chief Information Officer,
Thomson Medical Group, Malaysia
- Analysis and selection of strategic digital health solutions for optimal results and outcomes
- Discuss the implementation of machine learning and artificial intelligence in harnessing data analytics for informed decision-making
- Empowering the healthcare workforce to embrace technology through change management
10:10 am - 10:30 am
Speed Networking Session
10:30 am - 11:00 am
Morning Break & Refreshments
Community Health & Networks at the Forefront of Infrastructure Projects
11:00 am - 11:30 am
Case Study: PT Pertamina Bina Medika IHC Building a Digital Ecosystem for the IHC Hospital Network
Leontius Adhika Pradhana -
Digital Lead,
PT Pertamina Bina Medika IHC, Indonesia
- Unify and refresh digital platforms across the network for seamless interoperability
- Leveraging standardised digital formats to facilitate efficient data exchange
- Key challenges and success factors in implementation and rollout
11:30 am - 12:00 pm
Developing a Seamless Digital Infrastructure and Ecosystem to Support Community-Centered Preventative Health
Santosh Marathe -
Regional CEO, Western Region,
Apollo Hospitals
- Exploring the use of technology in driving personalised preventative programs for the community
- Leveraging telemedicine solutions to extend healthcare services to remote and underserved communities
- Creating an integrated network to foster community engagement and empower patients
12:00 pm - 12:30 pm
Leveraging Medical and Healthcare Innovations to Support Community-Based Rehabilitation Care
Yong Joo Loh -
Head & Senior Consultant, Rehabilitation Medicine and Director, Clinical Innovat,
Tan Tock Seng Hospital, Singapore
- Explore how technology is used to enhance rehabilitation care from hospital to community
- Discuss medical innovations such as robotic exoskeletons, virtual reality and sensors that are revolutionising rehabilitation outcomes for community-based care
- Highlight the role of telehealth in providing remote consultations, therapy sessions, and follow-ups, enabling access to specialised care for enhanced patient rehabilitation outcomes
Yong Joo Loh
Head & Senior Consultant, Rehabilitation Medicine and Director, Clinical InnovatTan Tock Seng Hospital, Singapore
12:30 pm - 1:30 pm
Networking & Lunch Break
Infrastructure & Build for Medical Tourism
1:30 pm - 2:00 pm
Building Bumrungrad International Hospital’s First Campus and Advanced Diagnostic Centre in Phuket
David Boucher -
Chief Executive Officer,
Bumrungrad International Hospital Phuket
- Designing and building a brand-new hospital with medical tourism at the heart of operations
- Implementing high standards of medical care and service to attract high-value patients
- Creating integrated medical tourism clusters to offer a “one-stop” comprehensive service for patients
2:00 pm - 2:30 pm
Fireside Chat: Continuity of Care: Achieving Seamless Transition from Primary Care to Home and Community-Based Healthcare in Singapore
Siew Li Cheung -
Group Patient Officer,
National University Health System (NUHS), Singapore
Warren Ong - Head of Health Services, Singlife
- Identifying potential gaps and challenges in the care continuum and transition
- Developing and integrating community-based resources to support caregivers and patients in their home environment
- Enhancing care coordination and communication between primary care providers, caregivers and community-based healthcare services
2:30 pm - 3:00 pm
Fireside Chat: Developing Healthcare Infrastructure for Medical Tourism Growth in Asia
Dato' Akmal Arief Mohamed Fauzi -
Deputy Chief Executive Officer,
Institut Jantung Negara, Malaysia
Ben Widaja - President Director, Mandaya Hospital Group, Indonesia
- Examine innovative infrastructure design strategies to create healthcare environments that meet the diverse needs of medical tourists
- Exploring the fusion of cultural and medical tourism to offer holistic care and transformative experiences
- Examine collaborative efforts to create sustainable growth and global partnerships
Dato' Akmal Arief Mohamed Fauzi
Deputy Chief Executive OfficerInstitut Jantung Negara, Malaysia
3:00 pm - 3:30 pm
Afternoon Break & Refreshments
Next Generation Healthcare Workforce
3:30 pm - 4:00 pm
Developing the Future Healthcare Workforce
Jose Acuin -
Chief Medical Officer,
Asian Hospital and Medical Center
- Exploring strategies for attracting and retaining healthcare professionals
- Fostering a culture of open communication and collaboration between teams and stakeholders
- Discussion of strategies for effectively leveraging digital tools and technologies to empower healthcare professionals
4:00 pm - 4:40 pm
Panel Discussion: Preparing for the Future of Healthcare Workforce
Yujuan Tan -
Chief Executive Officer, Radiology,
IHH Healthcare, Singapore
Sharad Govil - Chief Executive Officer & Chief Audiologist, Amazing Hearing Group, Singapore
- Examination of the impact of emerging technologies on the healthcare workforce
- Analysis of the skills and competencies required for the next generation of healthcare professionals
- Exploration of strategies for training and developing healthcare professionals for the future of healthcare
