Beyond the Bedside – Empowering Patients & Transforming Experiences

View Agenda
Become a Sponsor

Arindam Dey Sarkar

General Manager Operations Charnock Hospital Pvt. Ltd

Patient & Visitor Experience Asia Day 2

11:50 AM Revolutionising Patient Experience: A Data-Driven Approach to Enhancing Customer Loyalty

Discover how Arindam Dey Sarkar transformed patient experience through personalisation during the patient’s stay through the assistance of a robust patient feedback system. They were able to increase their NPS score from 83% to 93% in the span of one year.    

  • Identifying key pain points and opportunities for improvement across the touch points  
  • Personalising services to individual preferences 
  • Equipping guest relations team members with the tools and knowledge to deliver patient care and resolve issues promptly  

Check out the incredible speaker line-up to see who will be joining Arindam.

Download The Latest Agenda

In Partnership With :

Healthcare

QUESTIONS?

Contact us via email at enquiry@iqpc.com.sg.

Iqpc Icon

©2025 IQPC. All rights reserved.