Dr Rhema Sundram

Head of Customer Experience Institut Jantung Negara

Dr. Rhema, a medical doctor by background, currently serves as the Head of Customer Experience at Institut Jantung Negara (IJN) in Malaysia. She brings a wealth of expertise in digital health technology and healthcare management.

Graduated with a Bachelor of Medicine and Surgery (MBBS) from Kasturba Medical College in Mangalore, India, she is also a Certified Professional in Patient Safety (CPPS) with experience in healthcare quality. Dr. Rhema's commitment to hospital administration is reflected in her pursuit of a Masters in Healthcare Management (MBAHM) from the International Medical University in Malaysia.

Her growing interest in health information technology, coupled with her clinical background, has positioned her as a key driver in IJN’s digital transformation initiatives, which led to the National Heart Institute being the first in Malaysia to achieve the HIMSS Electronic Medical Record Adoption Model (EMRAM) validation.

Patient & Visitor Experience Asia Day 1

2:20 PM From Paper Trails to Patient-Centric Care: IJN's Digital Transformation Journey

  • Sharing of our journey on overcoming challenges of legacy systems  
  • Driving our digitalisation journey through mobile apps, real-time patient monitoring, and integration of wearable technologies 
  • Enabling continuous improvement in patient care 


Check out the incredible speaker line-up to see who will be joining Rhema.

Download The Latest Agenda

In Partnership With :

Healthcare

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