Rajpal Singh, a healthcare leader with extensive experience in nursing and hospital management, explores how fostering collaboration has redefined patient-centered care at Mayapada Healthcare Group. Through the ‘What Matters to You?’ initiative, he illustrates the power of a service-oriented culture, operational excellence, and personalised care to meet evolving patient needs. 

• Key pillars and lessons from the What Matters to You? programme 
• Beyond technology: Cultivating a service-oriented mindset 
• Operational strategies to ensure exceptional patient outcomes