Personalising Patient Experience, Advocacy
and Visitor Experience for Changing Healthcare Needs
Wallace Wong
Vice President Operations Bali International HospitalWallace Wong is a healthcare executive and technologist with a passion for innovation and operational excellence. As VP of Operations at Bali International Hospital, he leads strategic initiatives, digital transformation, and patient experience enhancements for a world-class healthcare institution. Previously, he headed IHH Singapore’s Ambulatory Care division, launching and delivering a $10M per annum healthcare outpatient facility, as well as spearheading robotic process automation (RPA) initiatives to improve hospital efficiency.
Beyond healthcare, Wallace is a tech-driven entrepreneur, co-founding WikiDoctors.com, a medical tourism platform, and PostalCodes.sg, a geolocation data provider.
He holds degrees from MIT, INSEAD, Georgia Tech and the University of Illinois, and has a Black Belt for Lean Six Sigma. Passionate about digital transformation in healthcare, he continuously explores new ways to enhance patient care and operational efficiency.
Patient & Visitor Experience Asia Day 2
2:50 PM Fireside Chat: Building a Patient-Centered Ecosystem through Advocacy, Collaboration and Innovation
- Leveraging patient advocacy groups can employ to effectively advocate for their needs
- Building strong partnerships between patients, healthcare providers, researchers, and policymakers to advance patient-centered care
- Devising innovative ways to drive improve patient experience
Check out the incredible speaker line-up to see who will be joining Wallace.
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