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At almost every stage of a patient’s health care journey AI has the power to be a disruptive force for good. Discover how it can transform your patient experience, especially in current global pandemic situation. 

As consumers’ expectations change rapidly, the healthcare industry must be able to adapt to meet the rising demands.

Patient Experience Asia team sapoke with David Boucher, Chief Business Transformation Officer at Bumrungrad International Hospital Thailand, on the key components to business transformation, the challenges faced and what makes it successful in healthcare industry.

Take a look at the current attendee list to see the likes of who you will get to meet and network with at the upcoming summit. Current attending companies include: KK Women’s and Children’s Hospital, Ministry of Health Singapore, GlaxoSmithKline, Hong Kong Hospital Authority, and more!

This definitive guide will take you through every aspect of a creating a successful VoC program, from the different ways you can collect the voice of your customers all the way to the ways you can extract  customer insights that will have a meaningful impact to your business.

Five Things The Modern Patient Demands:

• Integration of Technology for Improved Processes
• Privacy
• Improved Continuity of Care for a More Holistic Experience
• Personalised Care
• Greater Engagement

• What needs to happen to deliver patient-centric care?
• How can patient-driven strategies be developed to optimise the future of healthcare?
• What are the key building blocks of a patient-centred framework?

Here we explore 5 Steps to Building a Transformative Patient Experience Framework designed to help you in your quest to achieve patient experience excellence. 

Here we explore 5 ways your patient experience will be improved by refining your operational excellence.

• Reduce wait times
• Reduce health risks
• Improve the 3 experience beyond clinical needs
• Offer remote support
• Eliminate pain 5 points along the patient journey

Featured presentation at Patient Experience Asia Summit 2019 from

Chen Shunfu,  Director, Ambulatory Services & Outpatient Operations | Operations Director, Department of Knowledge & Innovation, Woodlands Health Campus

Featured presentation at Patient Experience Asia Summit 2019 from

Irene Chan, Director of Corporate Planning & Office of Patient Experience,  KK Women’s and Children’s Hospital

Featured presentation at Patient Experience Asia Summit 2019 from

Dr Dennis Teng, Immunology Gastro Medical Director, AbbVie

Featured presentation at Patient Experience Asia Summit 2019 from

Joyce K. Nazario, CPXP Assistant Vice President & Head of Patient Experience, St. Luke’s Medical Center

Featured presentation at Patient Experience Asia Summit 2019 from

Sutowo Wong, Director, Analytics & Information Management Division, Ministry of Health

Featured presentation at Patient Experience Asia Summit 2019 from

Joe Thomas, Global Multi Channel Marketing Operations Head, Classic & Established Products, Center of Excellence, GlaxoSmithKline

Featured presentation at Patient Experience Asia Summit in 2018 from

Tamsin Greulich-Smith, Chief, Smart Health Leadership Centre, Institute of Systems Science, National University of Singapore

Featured presentation at Patient Experience Asia Summit in 2018 from

Irene Chan, Director, Office of Patient Experience & Office of Strategy Mgmt, KK Women's and Children's Hospital

Featured presentation at Patient Experience Asia Summit in 2018 from

Dr Hemant Singh Bhadauria, Associate Director Oncology Medical Affairs, Astellas Pharma

Featured presentation at Patient Experience Asia Summit in 2018 from

Miriam Brofman, Director, Patient Services & Relations, United Family Healthcare

CX Asia Digital is regions largest online community of customer contact and CX professionals. Our mission is to provide tailored online learning and development opportunities and to drive continued industry collaboration across the entire customer and contact centre sector. Get your copy of the CX Asia Digital Media kit to view our 2020 online event calendar, digital packages and pricing!

In this ebook we explore how you can improve your patient experience by analyzing and evaluating your patient journey.

Discover:

• What methods and steps you can take to eliminate those patient pain points
• What methodologies a leading healthcare insure used to improve their customer journey and how that can be translatable to the patient journey

At almost every stage of a patient’s healthcare journey – from the moment they advise a medical professional of their ailment, to the moment they walk out of the hospital or medical centre – AI has the power to be a disruptive force for good.

Read the article to learn how AI is transforming patient experience, including:

• Why it can provide a holistic view of the patient
• How it can encourage patient participation in their own healthcare
• How it can help improve treatment plans and care processes

Who should healthcare facilities be designed for? The patient, or the clinician? This question is undoubtedly a stumbling block for many. While patient centricity, comfort and convenience is key to optimal care, if clinicians aren’t kept in mind through the design and development phase of any project, whether structural or technological, how are they expected to effectively navigate the infrastructure and deliver care?

2nd Patient Experience Asia Summit is set to return in Singapore on 31 July – 1 August 2019. This is Asia’s only event that offers a comprehensive coverage on patient experience.

• 30 Speakers from hospitals, pharma companies, and government, including Farrer Park Hospital, KK Women’s and Children’s Hospital, Ministry of Health, AbbVie, and many more.
• 8 Exclusive Case Studies from Columbia Asia Hospitals, Bumrungrad International Hospital, National University Hospital, St. Luke’s Medical Center, and Hospital Authority, etc.
• 2 Dedicated streams catered to your patient experience journey

How then to effectively make use of data to streamline services?

How can AI and telemedicine provide a better experience?

Why does investment in tech solutions represent significant long-term financial savings?

All this and more is explored in our report which deep dives into how technology is transforming the patient experience. We look at the omnichannel approach where the patient is thought of at every angle. We explore the rising role of virtual care and how to improve patient visibility.