28 - 29 November, 2018
Grand Copthorne Waterfront Hotel, Singapore
Grand Copthorne Waterfront Hotel, Singapore
Conference Day Two - Thursday, 29 November 2018
8:00 am - 9:00 am Morning Refreshment and Registration
9:00 am - 9:10 am Chairperson Opening Remarks
UNLOCKING GROWTH IN ASIA’S PAYMENTS MARKET
9:10 am - 9:50 am KEYNOTE: Building an Inclusive Digital Payments Ecosystem in Asia
· Designing cost-effective and sustainable next generation financial services: Why digital payments is the future
· Structuring a digital payments business strategy transforming transactions, customer interactions, product and services
· Managing multiple and diverse stakeholders to drive and advance the establishment of an inclusive digital payments economy
9:50 am - 10:35 am PANEL: State of Digital Payments Market in Asia – Emerging Opportunities and How to Get Ahead?
· Evaluating digital payments opportunities for the banked and unbanked markets in Asia
· Understanding cultural nuances and local market dynamics to capture market share in the shortest time span
· Building simple and user-centric payment systems to capture new market segments and grow user base
10:35 am - 11:20 am Morning Networking and Refreshment Break
BLOCKCHAIN & ARTIFICIAL INTELLIGENCE APPLICATIONS IN PAYMENTS
11:20 am - 12:00 pm The Use of AI and Machine Learning for User Personalisation Along the Customer’s Payment Journey
· Leveraging strategic analytics to attract, retain customers and nurture based on payments data gathered
· Performing advanced segmentation to personalise customer experience new customer value proposition to drive profitability
· Enabling real time analysis of customer spending patterns to proactively influence buying behaviour
12:00 pm - 12:40 pm Delivering a Seamless Omni-Channel Payments Experience
· Implementing a robust payments strategy to meet and manage new customer expectations of the millennial and Gen-Z
· Striking the right balance between high tech and high touch in your multi-channel service evolution
· Establishing synergies between online and offline platforms and activities for greater engagement
12:40 pm - 1:40 pm NETWORKING LUNCH
OPTIMISING THE PAYMENTS EXPERIENCE
1:40 pm - 2:25 pm PANEL DISCUSSION: Enhancing Payment Transaction Scale and Responsiveness via Innovations in Blockchain and Fintech
· Delving into the benefits of blockchain and Fintech to improve the speed, cost and transparency of payments
· Assessing the challenges of implementing blockchain and Fintech in new wave payment technologies
· Exploring further applications for investing in blockchain and Fintech to deliver exceptional payment solutions in Asia
2:25 pm - 3:05 pm Next-Gen Loyalty: Leveraging Multi Industry Loyalty Alliance Programs to Gain and Retain Customers
· How to select, identify and pursue win-win partnerships
· Establishing a consumer-friendly online tracking dashboard to exchange, consolidate and redeem loyalty rewards earned from partners across industries
· Driving the We-Economy: Proactively creating a community of engaged members through consolidation to increase redemption rates
3:05 pm - 3:35 pm Afternoon Networking & Refreshment Break
WINNING THE WAR FOR WALLETS
3:35 pm - 4:20 pm PANEL: Driving Mobile Wallets and Wearables Uptake with Existing Customers
· Identifying opportunities and challenges in shifting to mcommerce business models
· Discussing innovative approaches to capture both the banked and unbanked market segments
· Identifying important focus areas in developing and driving mobile wallet adoption
4:20 pm - 5:00 pm Positioning Your E-Wallet for Success: How to Win Business and Loyalty from Savvy, Digitally Enabled Shoppers
· Exploring the benefits and mechanics of integrating your store card within the digital wallet
· Utilising emerging technologies such as augmented reality to further drive engagement and to provide smart recommendations
· Tailoring powerful in-store offers and in-app notifications to replace flyers, and digital receipts for greater cost savings
5:00 pm - 5:30 pm Building Simple and Secure Payment Experiences with Google Pay
- Learn how Google implies user-centered design principles to payments
- Gain, retain and win consumers through a great customer experience platform
- Create a sustainable mobile payment ecosystem to constantly delight and engage your customers
