The Industry's Premier Event Dedicated To Consumer Personalisation

5 - 6 nOVEMBER | Hilton London Olympia, uk
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Delivering personalised journeys at scale by harnessing actionable customer data, AI and digital transformation

Join us at the inaugural Personalisation Summit, where consumer brand leaders explore best practices and innovations in leveraging customer data for personalised consumer journeys that build loyalty and drive business growth.

This exclusive forum, the industry's premier event dedicated to consumer personalisation, will deepen your understanding of meeting customer needs. Discover how brands adapt strategies to evolving consumer preferences using data-driven insights to optimise touchpoints and foster long-term relationships. Gain insights into maintaining consistent personalisation across channels, from online interactions to customer service engagements. Learn strategies for anticipating future consumer needs based on robust data analysis to deliver tailored experiences that resonate.
 
At this summit, delve into the critical role of reliable data and digital transformation in effectively understanding and engaging consumers. Learn about emerging technologies like customer data platforms (CDPs) and AI, transforming data integration for precise targeting and personalisation across diverse customer segments.

Gain practical knowledge on utilising zero, first, and second-party data for deep customer insights, and discover strategies for reliable activation to ensure personalised interactions at scale. Understand the scope and success factors of personalisation in various industries today and explore crafting hyper-personalisation strategies that deeply resonate with your audience.

Don’t miss the opportunity to develop a unified operating model enhancing customer satisfaction and loyalty through integrative customer experiences, driving business growth via personalised, exceptional customer journeys.

THE 2024 AGENDA IS NOW OUT
Key Discussion Points at the Personalisation Summit
Understanding Customer Needs and Shaping Personalisation Strategies:

Effective identification and addressing of customer needs through personalised strategies enhancing engagement and satisfaction

Continuous Improvement of Customer Journeys:

Methods for refining customer journeys based on evolving preferences, ensuring relevance and value throughout the interaction lifecycle.

Leveraging Data for Personalisation and Long-Term Relationships: 

Examine how data optimises touchpoints and fosters enduring customer relationships crucial for sustained business growth.

Ensuring Omni-channel Consistency:

Importance of seamless and consistent personalisation across all touchpoints, from digital platforms to customer service interactions.

Scaling Personalisation Strategies: 

Challenges and success factors in implementing and scaling strategies across diverse consumer-facing brands, goods, and services.

Integrating Technology for Personalisation Excellence:

Exploration of technologies like CDPs and AI for precise targeting and real-time updates, enhancing overall customer experience and business outcomes.

Meet the 2024 Speakers!

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Thoughts from our speakers

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The Personalisation Summit aims to provide a dedicated platform where industry professionals can deeply engage with the latest trends, strategies, and technologies shaping the future of personalisation.

To find out how to take part our for any questions, please get in touch with us below!

Marketing Enquires

Aya Gharbawi

Marketing Director

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Delegate & Sponsorship Enquiries

Sean Haggarty

Sales Director

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IQPC Corporate

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Email: enquire@iqpc.co.uk

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