80% of customers more likely to purchase from a company offering a personalised customer experience

 In today's competitive market, creating a personalized customer experience (CX) is crucial for brands aiming to attract and retain customers. Even if customers are more receptive to personalised experiences, it comes with its own set of challenges.

Uncover the top 10 challenges that CX leaders face and master strategies to conquer them in this must-read Solution Report!

Download your complimentary copy now and transform your customer experience today >>

Unlock the full potential of customer data with our guide on building valuable data products.

Discover how top brands use personalization, predictive analytics, and loyalty programs to enhance customer experiences, streamline purchase journeys, and drive growth. Learn key strategies to leverage data for dynamic pricing, real-time decision-making, and personalized offers.

Get access now to stay ahead in today’s data-driven world and create experiences your customers will love!

How can AI-powered data transform your enterprise and elevate every customer interaction, driving long-term retention?

This research report, explores how companies can harness customer data and artificial intelligence (AI) to create personalized, seamless, and efficient customer experiences. Featuring insights from CX experts at Electrolux, H&M, Cash App, AquaCal, and Argano, along with CX Network’s own research, the report emphasizes the critical role of data quality, regulatory compliance, and the integration of AI into CX strategies. It also offers actionable steps to optimize data management, avoid bias, and design AI-driven experiences that boost competitiveness in today’s data-driven market.

>> Download your free copy today!

We had the pleasure of speaking with Andy Sage, Head of Partnership Propositions at E.ON Next, about how they are driving personalisation in the energy sector to create smarter, customer-centric and more efficient solutions for the renewable energy sector. 

We had the pleasure of speaking with Jivesh Juneja, Customer Journey Director at Nissan Motor Corporation, about defining and scaling personalization in complex customer journeys and integrating online and offline experiences to enhance satisfaction.

We had the pleasure of sitting down with George Cairns, Head of Product Personalisation at Lloyds Banking Group. He explored aligning operational structures with commercial goals to support personalisation efforts and how to balance data utility with data protection regulations. Watch now!

What can we learn from the leaders in personalisation? As consumers are getting less loyal, they are always looking for a better offer or service that fits their needs better.

We had the pleasure of speaking with Yufei Ai, Data Science Manager, Personalisation at Asda, about how to leverage data analytics to improve personalisation efforts and the challenges of transitioning data-driven products from prototype to production. Read the full interview here

Post-digital transformation, the world’s biggest businesses are tapping into the power of personalisation - and reaping the rewards. Today's digital age promises customers that their unique needs and preferences will be catered to leading to customers expecting this customisation as a standard.

We had the pleasure of speaking with Luke O'Connell, Head of Data & Martech at Danone, about leveraging data, real-time analytics, and scalable AI to drive personalized, connected customer journeys across diverse product lines. Read the full interview here

Businesses need to go beyond simply possessing customer data, but those that do reap major rewards. Today's digital landscape offers more opportunities than ever to personalise at scale, it is no longer one size fits all.

Businesses are getting the edge on their competitors through forging deeper, stronger bonds with customers - thanks to technology. Brands are constantly striving to differentiate themselves in today's competitive landscape. One of the most successful ways to beat the competition is through personalised messages.