Alex Chelmis

Director of TV Control Warner Bros. Discovery

With over 25 years of experience in broadcasting and content management, Alex is harnessing the power of metadata and AI to create highly personalised content experiences. His expertise in developing GenAI and next-generation metadata distribution systems has redefined content discovery, tailoring each content description to individual devices and users. Alex has also pioneered customer support solutions, integrating machine learning engines, generative AI, and predictive algorithms to create highly efficient chatbots, significantly reducing call volumes and enhancing customer service experiences. A key contributor to comprehensive 360-degree metadata strategies, Alex’s innovative, data-driven solutions continue to shape how companies engage and interact with their audiences.

Main Day 2 - Wednesday 6th November

4:00 PM Personalisation that Delivers to Both Customers and Business

  • Consumer Expectations & Engagement: Highlight how tailored experiences meet rising consumer demands and increase loyalty.
  • Business ROI from Personalisation: Explain the tangible business benefits, such as higher conversion rates, retention, and lifetime value.
  • Using Consumer Data Responsibly: Discuss the role of user data in personalisation, while navigating data privacy regulations to build trust.
  • Leveraging Data & AI for Personalisation: The role of data, AI, and metadata in creating scalable and impactful personalised experiences.
  • Balancing Consumer and Business Needs: Businesses should embrace personalisation without crossing boundaries for ensuring long-term success.

Check out the incredible speaker line-up to see who will be joining Alex.

Download The Latest Agenda