Eszter Morvay

Head of Customer Data Platform Aviva

Main Day 2 - Wednesday 6th November

10:40 AM Harnessing Customer Data Platforms for Seamless Personalisation

  • Integrating Disjointed Data Points and Breaking Down Silos: Utilizing Customer Data Platforms (CDPs) to unify data and eliminate internal silos for accurate personalization.
  • Mapping the Customer Journey: Overview of key touchpoints and the importance of consistent personalization across all interactions.
  • Leveraging Automation and Real-Time Responses: How marketing automation and real-time data enable efficient, personalized customer experiences.
  • Enhancing the Customer Proposition: Building cross-functional teams and selecting the right partners to strengthen data-driven personalization efforts and improve customer propositions.

Check out the incredible speaker line-up to see who will be joining Eszter.

Download The Latest Agenda