Gianfranco Cuzziol

Former Business Lead (Head of Customer) Dr Martens

Main Day 1 - Tuesday 5th November

8:55 AM What does the Customer Want?

  • Understanding what the customer needs and wants and shaping a personalisation strategy to address this.
  • Exploring how brands can improve the customer journey through continuous refinement and adaptation to evolving consumer preferences.
  • How data can inform us in how to personalize experiences, optimize touchpoints, and foster long-term customer relationships for sustained business growth.
  • Delving into actionable insights and best practices through practical examples, illustrating the effectiveness of personalized approaches in driving engagement and loyalty.

Check out the incredible speaker line-up to see who will be joining Gianfranco.

Download The Latest Agenda