For consumer partnerships to make a true impact at a health service, a need to move beyond pockets of innovation is necessary. Metro South Health has recognized the importance and value of consumer engagement by undertaking a re-design of its clinical governance to include consumer partnering within its frameworks, policies and systems. In this talk, Jodie will take us through:

• What a true, top-down, organizational-wide commitment to consumer engagement looks like
• Bridging the gap between policy and bed-side to ensure patient-centred thinking becomes business as usual
• Remunerating and budgeting for consumer representatives 
• Improving the use and reporting of PREMs to bring ward-level improvements through a consumer-lens backed back data