In 2018, THHS did not meet the National Safety and Quality Standards around use of restraints. As a result, a dedicated CNC role was created to drive organizational change and take a well governed, data-driven approach to uplift quality and safety standards around the use of restraints across THHS. Ross took lead on this and work done on quality and safety systems and governance even achieved recognition from the National Safety and Quality Standards Committee as best practice since. In this talk, Ross will take you through what it takes to build a robust, well governed safety and quality regime underpinned by principles of continuous improvement and data. He will share:

• The Six Core Strategies employed to achieve a reduction in use of restraints
• Developing a strong governance and incident triaging and reporting process to identify opportunities for continuous improvement
• Bringing clarity to roles, responsibilities and best practice behaviours to manage safety incident risks
• Incorporating demographic data into RISKMAN Triage Reports to identify trends in safety incidents for further staff training