Optimising the Passenger Experience: Explore how Two Metropolitan Rail Operators are Transforming Train Control to Increase Speed, Network Efficiency & Operational Excellence

With the increased investment from the Australian Government on transport infrastructure, signalling and train control systems are being pushed to the forefront in an effort to more effectively meet growing need and passenger demand.

Customers today demand flexibility, real-time travel information and updates, omni-channel ticketing options and transparency from their rail operators. Delivering such an experience however requires deeper understanding of customer insights, technology integration across various platforms and deeper cross collaboration between various stakeholders and the multiple facets of a metropolitan rail operation.

More and more TCMS, and the increased monitoring capability they facilitate, are being harnessed to increase train throughput, increase passenger and rail operator safety and switch rolling stock monitoring and conditioning from the reactive to the proactive. All of this combines to help meet the elusive ‘passenger experience’ goal.

Ahead of the Train Control Management Systems Summit 2020 (TCMS 2020) we take a look at how two metropolitan rail operators, Sydney Trains and Cross River Rail, are transforming their TCMS to open lines of communication between drivers, control centres and passengers to optimise the customer experience.