In an increasingly complex global regulatory environment, staying compliant and proactive is paramount for trust and safety leaders across function. This workshop will examine the latest developments in digital regulations, explore upcoming changes, and outline the practical steps companies need to take to remain compliant while fostering user trust. Participants will gain insights into navigating this shifting landscape and learn strategies for operationalising compliance in alignment with trust and safety goals.

• Setting the scene and taking stock: over the last years online safety has risen to the top of the regulatory agenda across the world. Fresh regulation inevitable takes time to bed in, leading to uncertainly over what new rules may mean in practice.  
• Understanding Key Online Safety Regulations: An overview of major regulatory frameworks, with a focus on the Digital Services Act (DSA) and the Online Safety Act (OSA). 
• Taking a cross-jurisdictional approach: Highlighting the major similarities and differences in the ways different territories approach online safety regulation and the consequences for global safety programmes. 
• Navigating Regulatory Overlaps: How do online safety regulations interact or conflict with other digital regulation such as privacy regulation
• Operationalising Compliance: Practical guidance on embedding compliance requirements within trust and safety operations while maintaining agility.
• Building a Future-Proof Compliance Strategy: How to address the need for continuously adapting to regulatory shifts.
• Mitigating Risks and Enhancing Transparency: Techniques for fostering transparency with users and mitigating risks associated with non-compliance in an uncertain regulatory climate.

Antonia Gold

Partner
Sheridans

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In an increasingly complex Trust & Safety ecosystems, we see the same recurring themes arising again and again, but are we having the right conversations to tackle them? T&S leaders must advance beyond these conversations to address deeper ethical, cultural, and strategic dimensions. This workshop will provide frameworks and approaches for leading nuanced discussions that engage stakeholders, address multi-faceted challenges, and strengthen the organisation’s commitment to user protection and ethical responsibility.

• Spotlighting critical issues in trust and safety, from data privacy ethics to user safety and empowerment, for more impactful dialogue.
• Engaging cross-functional stakeholders to bring diverse voices into the conversation, including legal, product, engineering, and community perspectives.
• Frameworks for addressing the inherent tensions between user protection, privacy, and open communication.
• Exploring multi-dimensional decision-making issues to deliver more productive trust and safety outcomes
• Fostering an industry-wide culture of learning and adaptability to keep trust and safety discussions relevant and effective.

Ian Stevenson

Founder
OSTIA

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This workshop is designed to help participants understand the essential skills, certifications, and experiences needed to advance their careers in trust and safety. Attendees will gain actionable insights into how they can build a fulfilling and impactful career in a field that is shaping the future of responsible online ecosystems.

• Core Competencies and Skills: An overview of the critical skills—technical, analytical, and interpersonal—needed for success in trust and safety roles.
• Career Pathways and Specializations: Exploration of various roles within trust and safety, from policy and operations to data science and product management.
• Professional Development Resources: Guidance on relevant certifications, training programs, and communities to support continuous learning and career growth.
• Navigating Challenges and Staying Resilient: Strategies for handling the emotional and ethical challenges unique to trust and safety work.
• Networking and Mentorship: Tips on building a professional network and finding mentors to support career development in this evolving field.

Inbal Goldberger

Trust & Safety
Expert

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