In our opening keynote, Xbox and Blizzard Entertainment come together to explore their journey to reduce toxicity, enhance player engagement, and scale T&S efforts. Sharing tangible benefits and results, they will demonstrate how investing in Trust & Safety not only fosters healthier communities, but reduces churn, boosts retention and encourages positive and inclusive player experiences – ultimately contributing to a business' bottom line.
Kim Kunes, VP Gaming Trust & Safety at Microsoft and Natasha Miller, Senior Research Scientist at Blizzard Entertainment will share their journey to demonstrate discuss how investing in safety initiatives translates into tangible business value and brand enhancement. Join us to uncover why Trust & Safety is not just a moral imperative but a strategic business decision.
As online content becomes increasingly complex, Trust and Safety teams must evolve their moderation strategies to keep pace. Emerging technologies offer new opportunities to enhance detection and response capabilities, maintaining safety at scale.
This panel discussion brings together regulators from different jurisdictions to explore the challenges and opportunities in aligning global approaches to Trust & Safety regulation.
This panel will explore strategies for developing resilient policies that can effectively address both global and local challenges. Sharing real approaches for creating adaptive policy frameworks that can withstand change, respond to emerging threats, and align with core values.
Trust & Safety leaders must navigate the fine line between universal safety standards and unique cultural, social, and digital literacy differences that exist across regions. From violent extremism outreach to misinformation management, maintaining platform integrity while respecting local nuances requires a proactive, partnership-driven approach. This session will explore how to effectively integrate regional insights into policy development, ensuring that trust, safety, and inclusivity are embedded at every level.
For all that is written, claimed, criticised and published about content-based moderation, there is remarkably little which covers behaviour or conduct-based approaches. Despite this, many platforms large and small employ behavioural risk signals, especially to manage high-harm complex risks, and for the most proactive operations.
In this session, leading experts from within industry and academia will shed light on current approaches in 2025, efforts to increase transparency and usage, and debate what best practices look like; drawing on expertise applied to extremist groups, predators, and other high risk examples.
Examining the current state of global regulatory changes, ongoing compliance efforts, and anticipate future shifts in policy. Industry leaders and legal experts will share their insights on how to adapt to evolving expectations locally and internationally.
As online platforms grow, so does their responsibility to protect communities from harmful content while respecting human rights. This session explores the tension between legal compliance and the social duty of social platforms in fostering safe, inclusive environments.
In this session, attendees will learn how to effectively integrate Trust & Safety efforts with corporate risk management and compliance strategies.
This session explores the critical importance of fostering strong, collaborative relationships between Trust & Safety teams and law enforcement agencies. Developing and maintaining productive partnerships that enhance online safety while respecting user privacy and platform integrity.
Effective communication between private sector entities, law enforcement, regulators, and government agencies is crucial for ensuring online safety and regulatory compliance. Exploring actionable strategies to improve inter-organisational collaboration, reduce communication
gaps, and ensure a unified approach to managing risks and addressing public safety issues.
For trust and safety teams operating across borders and jurisdictions, a robust framework for collaborating with law enforcement is essential to balance compliance, risk, and user trust. This session will explore how to scale law enforcement operations effectively within a highly regulated
and diverse global landscape.
In this session, we explore how to build nuanced, global T&S and risk policies, ready to scale. Examining the framework necessary to create a robust Trust and Safety system, with a focus on scalability and long-term effectiveness.
Join Deeba Shadnia, Product Policy Manager of Deceptive Behaviours, to delve into the complex landscape of state-controlled media and explore behavioural-focused policies that promote transparency, protect information integrity, and empower users.
Exploring the critical role of information integrity across audio formats, such as music, podcasting and audiobooks. This session will examine how you can develop effective global policies that account for nuances across the landscape.
This session will explore strategies for integrating trust and safety into corporate governance and compliance frameworks, even when resources are constrained. Learn how to drive trust and safety initiatives from the top down, to guarantee compliance and secure consistent and continuous T&S investment.
As regulations evolve to safeguard children’s online experiences, platforms were required to conduct children’s access assessments to ensure compliance. This session will explore the role of these assessments in regulatory compliance, risk management, and child protection, outlining practical steps to align with global child safety regulations.
As the regulatory landscape continues to evolve, our panelists will explore how their platforms are aligning with compliance teams to ensure readiness for new laws, requirements and standards while maintaining flexibility in enforcement and platform safety.
Discussing the latest strategies and tools employed to combat fraud on a large scale, this session will focus on the proactive measures taken to identify, disrupt, and prevent the activities of bad faith actors and networks across digital platforms.
The DPRK is consistently looking to infiltrate US & European markets to earn money in support of their Nuclear Program, and Military objectives. Now more than ever, companies face attacks from all aspects of the regime, including employment, ransomware, and insider threats. This behavior sits across every industry - with one goal - To earn money...... But not always how you think!
This session explores the fundamental aspects of law enforcement operations within the Trust & Safety landscape, addressing the challenges and strategies for effective law enforcement operations. Examining the complexities of your legal disclosure framework to navigate the decision-making process around disclosure
This closing panel discussion will explore the critical challenges and solutions in scaling Trust & Safety operations amidst rapid platform growth and evolving responsibilities. Attendees will gain insights into balancing policies, moderation, and enforcement at scale.
It's critical to effectively articulate the tangible and intangible value Trust & Safety brings to an organisation. This session will explore how to align purpose & profitability, shift the narrative, quantify the risks mitigated, and highlight the essential role trust and safety plays in protecting users, platforms, and reputation, and responding to new regulation.
In our closing keynote, Heather Childs, Chief Trust & Safety Officer at Uber, will explore the role of Trust & Safety in fostering good corporate citizenship in an organization. Looking beyond government mandates, ensuring customer and user safety is not just the right thing to do, it’s also good business.