Conference Day One - Tuesday 25th March 2025

8:00 am - 8:45 am Registration & Breakfast

8:45 am - 9:00 am Opening Remarks From The Chair

Inbal Goldberger - Trust & Safety, Expert
img

Inbal Goldberger

Trust & Safety
Expert

In our opening keynote, Xbox and Blizzard Entertainment come together to explore their journey to reduce toxicity, enhance player engagement, and scale T&S efforts. Sharing tangible benefits and results, they will demonstrate how investing in Trust & Safety not only fosters healthier communities, but reduces churn, boosts retention and encourages positive and inclusive player experiences – ultimately contributing to a business' bottom line.

 

Kim Kunes, VP Gaming Trust & Safety at Microsoft and Natasha Miller, Senior Research Scientist at Blizzard Entertainment will share their journey to demonstrate discuss how investing in safety initiatives translates into tangible business value and brand enhancement. Join us to uncover why Trust & Safety is not just a moral imperative but a strategic business decision.

img

Kim Kunes

Vice President, Gaming Trust & Safety, Microsoft Gaming
Microsoft

img

Natasha Miller

Senior Research Scientist
Blizzard Entertainment

9:30 am - 10:00 am PRESENTATION: The Next Frontier of Content Moderation

Kevin Guo - Co-Founder & CEO, Hive

As online content becomes increasingly complex, Trust and Safety teams must evolve their moderation strategies to keep pace. Emerging technologies offer new opportunities to enhance detection and response capabilities, maintaining safety at scale.

  • Harnessing multi-modal AI and LLMs to analyze text, images, and video for more accurate content moderation.
  • Implementing detection mechanisms to identify and respond to AI-generated content, including deepfakes and synthetic media.
  • Advancing real-time moderation of visual content to combat harmful imagery and policy violations instantly.
  • Preparing for the next wave of challenges in online trust and safety, from evolving AI threats to regulatory shifts
img

Kevin Guo

Co-Founder & CEO
Hive

This panel discussion brings together regulators from different jurisdictions to explore the challenges and opportunities in aligning global approaches to Trust & Safety regulation.

  • Aligning regulatory approaches across different countries and regions
  • Enhancing cooperation in enforcing Trust & Safety regulations across jurisdictions
  • Harmonising global standards while respecting local cultural, legal, and societal norms that may influence Trust & Safety priorities.
  • Addressing the challenges of regulating rapidly evolving technologies like AI and blockchain and discuss collaborative approaches to staying ahead of technological developments.
  • Exploring models for constructive dialogue between regulators and industry stakeholders to foster innovation while ensuring robust Trust & Safety standards.
img

Agustina Callegari

Digital Safety Lead - Global Coalition for Digital Safety
World Economic Forum

img

Niamh Hodnett

Online Safety Commissioner
Coimisium na Mean

img

Owen Bennett

International Lead
Ofcom

img

Mark Bunting

Director Strategy Delivery - Online Safety
Ofcom

10:30 am - 11:00 am Coffee Break

This panel will explore strategies for developing resilient policies that can effectively address both global and local challenges. Sharing real approaches for creating adaptive policy frameworks that can withstand change, respond to emerging threats, and align with core values.

  • Aligning international frameworks with local regulations to harmonize global & local policy development
  • Building flexibility and adaptability into policy design to respond to emerging threats
  • Enhancing collaboration between international, national, and local stakeholders
  • Designing policies that maintain core safety standards while adapting to region-specific regulations and cultural contexts
img

Domonique Rai-Varming

Director Policy & Disputes
Trustpilot

img

Derick Gnonlonfoun

Senior Manager, Legal Content Policy
LinkedIn

img

Olia Valigourskaia

CEO & Founder
WebKyte

img

Lauren Harrison

Emerging Risk & Policy Director
Hinge

STREAM A: POLICY

11:35 am - 12:05 pm PRESENTATION: Leaning in Local: Understanding Local Context for Trust & Safety
Malak Jaafar - Outreach & Partnerships Manager Middle East, North Africa and Turkey, TikTok

Trust & Safety leaders must navigate the fine line between universal safety standards and unique cultural, social, and digital literacy differences that exist across regions. From violent extremism outreach to misinformation management, maintaining platform integrity while respecting local nuances requires a proactive, partnership-driven approach. This session will explore how to effectively integrate regional insights into policy development, ensuring that trust, safety, and inclusivity are embedded at every level.

  • Building the partnerships that can strengthen impact, and the strategies that can empower your local teams while maintaining global consistency.
  • Understanding emerging risks and regional trends: What critical issues are we missing, and how do we design proactive, inclusive policies?
  • Empowering local teams to lead with context in under resourced or high-risk areas?
  • Maintaining trust and safety while respecting local norms, literacy levels, and digital behaviours?
  • Investing in education and digital literacy to navigate and respond to harmful online content?
img

Malak Jaafar

Outreach & Partnerships Manager Middle East, North Africa and Turkey
TikTok

For all that is written, claimed, criticised and published about content-based moderation, there is remarkably little which covers behaviour or conduct-based approaches. Despite this, many platforms large and small employ behavioural risk signals, especially to manage high-harm complex risks, and for the most proactive operations.


In this session, leading experts from within industry and academia will shed light on current approaches in 2025, efforts to increase transparency and usage, and debate what best practices look like; drawing on expertise applied to extremist groups, predators, and other high risk examples.

img

Henry Adams

Director, Trust & Safety
Resolver

img

Matt Turner

Manager of Law Enforcement Engagement
Roblox

img

Elena Martellozzo

Associate Director of Centre for Abuse and Trauma Studies
Middlesex University London

Rachel Worthington

Senior Lecturer
Manchester Metropolitan University

STREAM B: REGULATORY COMPLIANCE & PREPAREDNESS

11:00 am - 11:30 am PANEL DISCUSSION: The Regulatory Landscape – Where are we? What are we doing? What comes next?
Sine Creamer - Global Head of Content and Safety, Legal, Bumble
Nick Seeber - Digital Regulation Global Lead, Deloitte

Examining the current state of global regulatory changes, ongoing compliance efforts, and anticipate future shifts in policy. Industry leaders and legal experts will share their insights on how to adapt to evolving expectations locally and internationally.

  • Assessing the current regulatory landscapes – What are regulators doing? What are platforms doing?
  • How trust and safety teams are collaborating with compliance teams, regulators and governments to shape emerging policies.
  • Maintaining agility in a shifting legal environment, anticipating upcoming requirements, regulatory changes and preparing for their potential impact.
  • Examining limitations and challenges surrounding regulation, and lack of alignment globally
img

Sine Creamer

Global Head of Content and Safety, Legal
Bumble

img

Nick Seeber

Digital Regulation Global Lead
Deloitte

STREAM B: REGULATORY COMPLIANCE & PREPAREDNESS

11:35 am - 12:05 pm PRESENTATION: Balancing Compliance and Responsibility in Online Communities
Stephen McLeod Blythe - Head of Legal Process, Automattic

As online platforms grow, so does their responsibility to protect communities from harmful content while respecting human rights. This session explores the tension between legal compliance and the social duty of social platforms in fostering safe, inclusive environments.

  • Navigating legal compliance while upholding fundamental human rights principles
  • Managing government takedown requests: lessons from real-world legal cases
  • Building policies that balance platform safety with social responsibility
img

Stephen McLeod Blythe

Head of Legal Process
Automattic

STREAM B: REGULATORY COMPLIANCE & PREPAREDNESS

12:10 pm - 12:40 pm PRESENTATION: Aligning T&S Teams with Legal, Risk Management & Corporate Compliance
Sine Creamer - Global Head of Content and Safety, Legal, Bumble

In this session, attendees will learn how to effectively integrate Trust & Safety efforts with corporate risk management and compliance strategies.

  • Developing a unified risk framework and taxonomy that aligns T&S, compliance, and corporate risk factors.
  • Forming cross-functional teams that include T&S, legal, and compliance professionals to enhance risk assessment processes.
  • Leveraging AI & analytics to improve risk identification and prioritisation in safety operations.
  • Creating a centralised risk register that connects T&S risks with broader corporate compliance objectives.
  • Establishing key risk to ensure ongoing alignment with corporate risk strategies.
img

Sine Creamer

Global Head of Content and Safety, Legal
Bumble

STREAM C: ENFORCEMENT OPERATIONS

11:00 am - 11:30 am PANEL DISCUSSION: Nurturing Relationships with Law Enforcement: Building Effective Partnerships in Trust & Safety
Steve Wilson - Trust & Safety Manager, Jagex
Michael Mctiernan - Global Director, Public Safety Liaison, Uber
Nick Palithorpe - Global Director of Government Relations, Kodex Global
Yania Estrada - Law Enforcement Manager, Booking.com

This session explores the critical importance of fostering strong, collaborative relationships between Trust & Safety teams and law enforcement agencies. Developing and maintaining productive partnerships that enhance online safety while respecting user privacy and platform integrity.

  • Creating clear, efficient lines of communication with law enforcement agencies, designating points of contact and setting up secure information-sharing protocols.
  • Exploring reciprocal training opportunities with law enforcement to enhance mutual understanding of respective roles and capabilities.
  • Examining frameworks for responding to law enforcement requests while upholding user privacy and platform principles.
  • Proactively engaging with law enforcement on emerging threats and trends to collaborate on prevention strategies
  • Addressing the challenges of working with law enforcement across different jurisdictions and navigating legal environments/requirements
img

Steve Wilson

Trust & Safety Manager
Jagex

img

Michael Mctiernan

Global Director, Public Safety Liaison
Uber

img

Nick Palithorpe

Global Director of Government Relations
Kodex Global

img

Yania Estrada

Law Enforcement Manager
Booking.com

STREAM C: ENFORCEMENT OPERATIONS

11:35 am - 12:05 pm PRESENTATION: Streamlining Communication Between Industry and Enforcement & Government Agencies
Nick Palithorpe - Global Director of Government Relations, Kodex Global
Matt Turner - Manager of Law Enforcement Engagement, Roblox

Effective communication between private sector entities, law enforcement, regulators, and government agencies is crucial for ensuring online safety and regulatory compliance. Exploring actionable strategies to improve inter-organisational collaboration, reduce communication

gaps, and ensure a unified approach to managing risks and addressing public safety issues.

  • Establishing clear and secure communication protocols that support real-time information sharing while respecting data privacy and compliance requirements.
  • Outlining the roles of each party to streamline incident response and avoid duplication of efforts.
  • Developing unified reporting standards to allow for consistency and accuracy in how data is shared
  • Leveraging technology to facilitate sensitive information exchange while adhering to legal and compliance obligations.
  • Creating adaptable frameworks that allow companies to align with both local and international regulations
img

Nick Palithorpe

Global Director of Government Relations
Kodex Global

img

Matt Turner

Manager of Law Enforcement Engagement
Roblox

STREAM C: ENFORCEMENT OPERATIONS

12:10 pm - 12:40 pm PRESENTATION: The Mechanics of Building and Scaling Effective Law Enforcement Operations in a Global Framework
Jonathan Byrne - Global Director, Public Safety Operations, Uber

For trust and safety teams operating across borders and jurisdictions, a robust framework for collaborating with law enforcement is essential to balance compliance, risk, and user trust. This session will explore how to scale law enforcement operations effectively within a highly regulated

and diverse global landscape.

  • Examining the mechanics of developing and scaling a comprehensive law enforcement framework that meets the needs of highly regulated, multi-national markets.
  • Building and sustaining productive relationships with law enforcement agencies worldwide, enhancing cooperation and trust.
  • Structuring teams and operational frameworks that enable scalability and streamlined processes for law enforcement engagement.
  • Exploring the rationale for law enforcement relationships, focusing on creating policies and risk profiles that align with the company’s values and risk tolerance.
  • Addressing challenges in handling regulatory misalignment by crafting policies that uphold company standards while navigating complex legal requirements.
  • Managing ambiguity, assessing risks, and making informed decisions in situations lacking clear regulatory guidance.
img

Jonathan Byrne

Global Director, Public Safety Operations
Uber

12:40 pm - 1:40 pm Networking Lunch

STREAM A: POLICY

1:40 pm - 2:10 pm PRESENTATION: Building Trust & Safety For Scale
Maria Alexandra van Nievelt - Senior Manager, Global Marketplace Risk & Business Strategy, Walmart

In this session, we explore how to build nuanced, global T&S and risk policies, ready to scale. Examining the framework necessary to create a robust Trust and Safety system, with a focus on scalability and long-term effectiveness.

img

Maria Alexandra van Nievelt

Senior Manager, Global Marketplace Risk & Business Strategy
Walmart

STREAM A: POLICY

2:15 pm - 2:50 pm PRESENTATION: State-Controlled Media: Crafting Behavioural-Focused Policies
Deeba Shadnia - Product Policy Manager, Deceptive Behaviours, TikTok

Join Deeba Shadnia, Product Policy Manager of Deceptive Behaviours, to delve into the complex landscape of state-controlled media and explore behavioural-focused policies that promote transparency, protect information integrity, and empower users.

img

Deeba Shadnia

Product Policy Manager, Deceptive Behaviours
TikTok

STREAM A: POLICY

2:50 pm - 3:20 pm PRESENTATION: Information Integrity Policy in Audio: Lessons Learned
Aibhinn Kelleher - Senior Platform Policy Lead for Europe, Middle East and Africa, Spotify

Exploring the critical role of information integrity across audio formats, such as music, podcasting and audiobooks. This session will examine how you can develop effective global policies that account for nuances across the landscape.

  • Creating a comprehensive information integrity policy tailored to the podcasting ecosystem
  • Balancing creator freedom and responsibility, maintaining editorial independence while promoting responsible content
  • Collaborating with key stakeholders, including creators, platforms, and listeners, in developing and refining information integrity policies.
  • The challenges of maintaining information integrity across podcasting and long-format content.
img

Aibhinn Kelleher

Senior Platform Policy Lead for Europe, Middle East and Africa
Spotify

STREAM B: REGULATORY COMPLIANCE & PREPAREDNESS

1:40 pm - 2:15 pm PRESENTATION: Embedding Trust & Safety into Corporate Governance Frameworks, with Limited Resources
Holly Shepherdson - Director Legal Operations (Trust & Safety/Copyright), Soundcloud

This session will explore strategies for integrating trust and safety into corporate governance and compliance frameworks, even when resources are constrained. Learn how to drive trust and safety initiatives from the top down, to guarantee compliance and secure consistent and continuous T&S investment.

  • Developing governance structures for trust and safety without overburdening budgets or teams.
  • Effectively utilising resources to ensure compliance, reduce harms and protect users
  • Leveraging existing resources by cross-functional collaboration between legal, compliance, and operational teams.
  • Establishing practical, measurable trust and safety metrics that align with corporate objectives and inform governance decisions.
  • Keeping up T&S momentum to secure continuous, sustained buy-in and investment
img

Holly Shepherdson

Director Legal Operations (Trust & Safety/Copyright)
Soundcloud

STREAM B: REGULATORY COMPLIANCE & PREPAREDNESS

2:15 pm - 2:50 pm PRESENTATION: Protection of Children Regulation – Conducting Children’s Access Assessments
Daniel Fitter - Director, Strategy & Transformation, PUBLIC

As regulations evolve to safeguard children’s online experiences, platforms were required to conduct children’s access assessments to ensure compliance. This session will explore the role of these assessments in regulatory compliance, risk management, and child protection, outlining practical steps to align with global child safety regulations.

  • Understanding what your continued requirements are for children’s access assessment entails and how it fits into broader regulatory frameworks
  • Evaluating platform features and content for risks specific to children
  • Implementing into platform design, ensuring that child safety is considered at every stage of platform growth.
  • Aligning child access with global regulatory requirements
  • Ensuring transparency and accountability, demonstrating compliance to regulators, parents, and other stakeholders, fostering trust in the platform’s commitment to child safety.
img

Daniel Fitter

Director, Strategy & Transformation
PUBLIC

As the regulatory landscape continues to evolve, our panelists will explore how their platforms are aligning with compliance teams to ensure readiness for new laws, requirements and standards while maintaining flexibility in enforcement and platform safety.

  • Building a proactive compliance strategy to stay ahead of regulatory changes and ensure alignment across jurisdictions.
  • Navigating cross-border data governance and local data privacy laws while handling global data flows and balancing transparency with user safety.
  • Developing flexible, scalable compliance systems and tools for monitoring and enforcing compliance in diverse regulatory environments.
  • Uncover strategies for efficiently tailoring global policies to local regulatory nuances while maintaining consistency and operational efficiency
img

Holly Shepherdson

Director Legal Operations (Trust & Safety/Copyright)
Soundcloud

img

Pearle Nwaezeigwe

Former Project Manager- Strategic Content Governance
Oversight Board

img

Andrea Evans-Bilham

Internet Commission Director
Trust Alliance Group

STREAM C: ENFORCEMENT OPERATIONS

1:40 pm - 2:15 pm PRESENTATION: Dealing with Bad Faith Actors & Networks: Stopping Fraud at Scale
Robert O'Neill - Associate Director, Content Fraud - Trust & Safety, Tripadvisor

Discussing the latest strategies and tools employed to combat fraud on a large scale, this session will focus on the proactive measures taken to identify, disrupt, and prevent the activities of bad faith actors and networks across digital platforms.

  • Using Advanced Detection Systems to identify patterns of fraudulent behaviour across vast datasets, detect anomalies, flag suspicious activities, and predict emerging fraud trends.
  • Sharing information between platforms to create a united front against fraudsters.
  • Creating a more robust user onboarding and authentication processes, including identity verification, multi-factor authentication, and ongoing monitoring of user actions to combat impersonation and build user trust.
  • Continuous monitoring of user activities, detecting patterns of abuse, and implementing preventive measures before risks escalate.
img

Robert O'Neill

Associate Director, Content Fraud - Trust & Safety
Tripadvisor

STREAM C: ENFORCEMENT OPERATIONS

2:15 pm - 2:45 pm PRESENTATION: The Impacts of North Korea IT Workers Across ALL Industries
Chris Horne - Director trust and safety investigations and intelligence, Upwork

The DPRK is consistently looking to infiltrate US & European markets to earn money in support of their Nuclear Program, and Military objectives. Now more than ever, companies face attacks from all aspects of the regime, including employment, ransomware, and insider threats. This behavior sits across every industry - with one goal - To earn money...... But not always how you think!

img

Chris Horne

Director trust and safety investigations and intelligence
Upwork

STREAM C: ENFORCEMENT OPERATIONS

2:50 pm - 3:20 pm PRESENTATION: The Pillars of Law Enforcement Operations: Navigating Complexities in Trust & Safety

This session explores the fundamental aspects of law enforcement operations within the Trust & Safety landscape, addressing the challenges and strategies for effective law enforcement operations. Examining the complexities of your legal disclosure framework to navigate the decision-making process around disclosure

  • Assessing obligations through risk management, prioritising responses based on potential reputational risks and safety concerns.
  • Proactive engagement with law enforcement, including conducting internal investigations and sharing relevant information.
  • Working with diverse law enforcement agencies at scale across multiple countries and in different operational contexts.
  • Managing inconsistencies of legal requirements and law enforcement response internationally.
  • Ensuring your law enforcement decisions align with your brand’s ethics and values

3:20 pm - 3:50 pm Coffee Break

This closing panel discussion will explore the critical challenges and solutions in scaling Trust & Safety operations amidst rapid platform growth and evolving responsibilities. Attendees will gain insights into balancing policies, moderation, and enforcement at scale.

  • Examining strategies for effective resource allocation and efficiently scaling T&S teams and technologies to match user growth.
  • Balancing human moderation and AI-powered solutions to handle increasing content moderation requirements.
  • Embedding T&S considerations across all business units, ensuring that safety and integrity are prioritised throughout the organization’s growth.
  • Evolving T&S policies to accommodate growth while maintaining consistency and fairness across diverse user bases.
  • Evaluating the effectiveness of T&S efforts at scale, including key performance indicators and metrics that reflect both quantitative growth and qualitative improvements in user safety


img

Aaron Rodericks

Head of Trust & Safety Policy
Bluesky Social

img

Agnes Evrard

Former Director Trust & Safety
Brainly

img

Margaux Liquard

Head of Trust & Safety Operations
Yubo

img

Courtney Nam

Product Director - Trust & Safety
Hinge

img

Kevin Guo

Co-Founder & CEO
Hive

It's critical to effectively articulate the tangible and intangible value Trust & Safety brings to an organisation. This session will explore how to align purpose & profitability, shift the narrative, quantify the risks mitigated, and highlight the essential role trust and safety plays in protecting users, platforms, and reputation, and responding to new regulation. 

  • Demonstrating trust and safety's direct value to platform objectives, business growth and user retention.
  • Finding the right metrics to measure qualitative and quantitative impact and demonstrating what harmful activities are being prevented or mitigated.
  • Utilising new tools to address safety at scale to tackle risks across vast, diverse platforms efficiently.
  • Examining how proactive trust and safety measures protect brand integrity and build long-term user trust.
img

Patrick Lawler

Global Public Policy Manager - Safety
Bolt

img

Rachel Kowert

Visiting Researcher
University of Cambridge

img

Juan Felipe Rincon

Senior Director Trust & Safety
Noice

img

Damian Ngiam

Head of Trust & Safety
Tencent

img

Ljubisa Velikic

VP Trust & Safety
TELUS Digital

5:10 pm - 5:40 pm CLOSING KEYNOTE: Beyond Regulatory Mandates: Fostering Good Corporate Citizenship Through Trust & Safety

Heather Childs - Chief Trust & Security Officer, Uber

In our closing keynote, Heather Childs, Chief Trust & Safety Officer at Uber, will explore the role of Trust & Safety in fostering good corporate citizenship in an organization. Looking beyond government mandates, ensuring customer and user safety is not just the right thing to do, it’s also good business. 

  • How can Trust & Safety teams comply with the law but also go above and beyond to help make communities safer?
  • How the European stakeholder model should guide corporate Trust & Safety  
  • Engaging all levels of the business in Trust & Safety and helping them to understand the importance of good corporate citizenship to improve brand identity and corporate reputations 
img

Heather Childs

Chief Trust & Security Officer
Uber

5:30 pm - 7:50 pm Networking Drinks Reception