Europe's Premier Trust & Safety Summit
Empowering Leaders to Tackle Operational Challenges, Navigate Regulatory Landscapes, and Drive Cross-Functional Solutions
25 - 26 March 2025
| Hilton London Syon Park, UK
Conference Day Two - Thursday 14th March 2024
7:30 am - 8:20 am
Registration Opens
8:20 am - 8:30 am
Opening Remarks From Chair
8:30 am - 9:30 am
BREAKFAST BRIEFING: Bridging the Divide: A Global Approach to Online Oversight
Louise Stewart -
Vice President Global Communications and Engagement,
Oversight Board
Join us at the Trust & Safety UK Summit for a Breakfast Briefing hosted by The Oversight Board. During this interactive session, we will delve into the imperative of collective action, transparency, and accountability in the realm of online governance. Bridging the divide between tech, governments, the UN and civil society to work collectively and ensure we adopt global approaches and standards that work for people globally.
Explore key insights and takeaways, including:
- Global Collaboration: Recognize the necessity for a cohesive and collaborative ecosystem to work together on global approaches and standards for online governance.
- Unintended Consequences: Considering diverse regional impacts when implementing company actions and government regulations.
- Lessons from Recent Conflicts: Analyse how tech companies can better balance safety and freedom of expression, drawing lessons from recent global conflicts.
- Engagement and Collaboration: Explore the Oversight Board’s model, emphasising the importance of listening to impacted voices, transparency, and stronger accountability mechanisms.
- Breaking Centralised Decision-Making: Learn about efforts to shift away from a Silicon Valley-centric approach and foster trust in online governance.
- New Regulatory Wave: Gain insights into the Oversight Board’s experiences and recommendations for regulators and governments amidst the evolving regulatory landscape in Europe and beyond.
9:30 am - 10:00 am
KEYNOTE PRESENTATION: A Trust-First Mindset in the age of AI: The Role Of GenAI In Trust & Safety
Amie White -
Senior Director of Risk, Ethics & Policy,
Hinge
Generative AI in Trust & Safety is a double-edged sword. While GenAI has shown promising efficiencies for content moderation, it simultaneously amplifies harms and risks for users and Trust & Safety teams. As generative AI becomes increasingly available to good and bad actors alike, Trust & Safety leaders need to consider how to evolve their strategies to address the impact GenAI will have on their platforms and online safety. This session delves into the complexities of generative AI with the goal of enabling risk-based strategies for platforms that stand to gain, and lose, from GenAI in 2024 and beyond.
- The importance of a trust-first mindset and the prioritisation of user safety in the age of GenAI
- Threat case studies that highlight the impact of open-source GenAI on online safety
- Fostering GenAI-enabled growth without compromising platform integrity and user safety.
- Exploring strategies to prioritise user trust, safety, and experience in the age of GenAI
10:00 am - 10:40 am
PANEL DISCUSSION: Moderator Wellness & User Wellbeing - Addressing the Psychological Toll of Content Moderation and Providing Support to Users
Elena Martellozzo -
Associate Director of Centre for Abuse and Trauma Studies,
Middlesex University London
Dr Michelle Teo - Trust & Safety Director, Zevo Health
Luke Mears - Manager - Online Safety, Playstation
Yu-Lan Scholliers - Head of Product, Checkstep
Shining a light on the psychological toll it can take on moderators. Every day, they risk serious harm to their wellbeing as they safeguard digital experiences that contain user-generated content. Fortunately, you can take effective steps to protect moderators’ mental health and wellbeing—ranging from using AI-powered tools to more traditional workplace wellness support. This panel discussion will explore best practice for wellness and wellbeing to best support both your employees and users across your platform.
- An exploration of the mental and emotional challenges faced by content moderators and discuss approaches to support their psychological wellbeing.
- Using NLP, keyword analysis, sentiment analysis, object detection and deep-learning algorithms to eliminate large volumes of content before they reach your moderators
- Providing users and content moderation teams with effective support systems to cope with harmful content, harassment, and other distressing online challenges.
- Forewarning moderators on the nature and severity of content through AI categorising, prioritising and triaging
- Examining mental health support initiatives within your organisation to address the unique challenges faced by moderators and users.
Elena Martellozzo
Associate Director of Centre for Abuse and Trauma StudiesMiddlesex University London
10:40 am - 11:10 am
Coffee Break
STREAM A: ENGINEERING TRUST & SAFETY
11:10 am - 11:40 am PRESENTATION: Safety by Design: Crafting User-Focused Products Tomomi Tanaka - Director of Safety By Design, Match GroupSafety by design is fundamental in ensuring the online protection of users. This session will focus on the development of comprehensive safety by design programs that encompass a wide range of organizational strategies and practices.
- Exploring the core principles of safety by design.
- Building robust safety by design programs, emphasizing the collaborative effort required across different departments.
- Integrating policy, safety features, privacy safeguards, and content moderation tools into product design and development.
- Creating user-centric solutions that align with evolving user expectations and safety needs.
- Ongoing monitoring, testing, and adaptation to ensure that safety measures continuously evolve alongside emerging online challenges.
STREAM A: ENGINEERING TRUST & SAFETY
11:40 am - 12:10 pm PRESENTATION: Trust & Safety Tech Innovation: Emerging Tech Trends Ian Stevenson - Founder, OSTIAThis session explores emerging tech trends that are transforming the field, including Generative AI, Computer Vision, and Digital Forensics. Discover how this nascent suite of tools can help you reshape your Trust & Safety tech stack.
- Exploring the capabilities of Generative AI for a force for good in content creation and moderation.
- Discussing the role of Computer Vision in image and video analysis for identifying harmful content, detecting deepfakes, and enhancing user safety.
- Examining how Digital Forensics techniques are used to investigate online incidents, trace sources of harm, and gather evidence for enforcement.
- Delving into the integration of these technologies into your operations and address ethical considerations related to their use.
- Highlighting real-world applications and case studies showcasing the impact of these emerging technologies in Trust & Safety.
STREAM A: ENGINEERING TRUST & SAFETY
12:10 pm - 12:55 pm FIRESIDE CHAT: The New Digital Economy: Trust & Safety In Generative AI, Web 3.0 & The Metaverse Chanell Daniels - Responsible AI Manager, Digital CatapultAriadna Ràfols - Online Policy & Safety Manager, Synthesia
The convergence of Generative AI, Web 3.0, and the emergence of the Metaverse is transforming the digital realm, and with it the landscape of Trust & Safety. This session explores the next generation of innovations in digital harms, online security, content moderation, and user protection.
- Explore how Generative AI leaders are working to create responsible and ethical AI experiences with Trust & Safety at their core.
- Discuss the impact of Web 3.0 principles, such as decentralisation, data ownership, and user sovereignty, on Trust & Safety practices in digital ecosystems.
- Examine the unique challenges and opportunities presented by the Metaverse, including user safety in immersive experiences, digital identities, and user interactions.
- Discover strategies for maintaining security and verifying user identities in these technological domains, to prevent fraudulent or harmful activities.
- Address ethical considerations, such as privacy, digital rights, and content governance, as they pertain to Trust & Safety across Generative AI, Web 3.0, and the Metaverse.
STREAM B: COMBATTING ONLINE HARMS
11:10 am - 11:40 am PRESENTATION: Uncovering The Hidden Costs: Addressing Online Child Financial Harm And Exploitation Daniel Fitter - Director, Strategy & Transformation, PUBLICOnline child financial harm and exploitation (CFH/E) has been comparatively overlooked as an area of online harm but is becoming a growing concern with the rapid growth in the financial activity of kids online. This session looks at the challenges of CFH/E and strategies for practical action.
- Defining online child financial harm and exploitation and its relationship with CSEA
- Assessing patterns and trends in the CFH/E threat landscape from recent research
- Exploring areas for practical action and system-level impact in tackling CFH/E, including regulation, education, UX design, technological interventions and horizon scanning
- Discussing considerations for platforms, the financial services industry and ecosystem partners around building an approach to CFH/E
STREAM B: COMBATTING ONLINE HARMS
11:40 am - 12:10 pm PRESENTATION: Risk Assessment In A Crisis: Effective Cooperation and Collaboration with Law Enforcement Steve Wilson - Trust & Safety Manager, JagexNavigating the complex landscape of legal compliance and collaboration with law enforcement agencies and government bodies is essential for maintaining Trust & Safety in the digital realm. This session will explore how you can align your risk assessment approaches in line with law enforcement agencies to achieve effective cooperation without impacting user privacy and platform integrity.
- Analysing how you address high risk threats during a crisis or major incident
- Applying a risk assessment triage approach to effectively respond during an emergency
- Developing effective cooperation protocols and communication channels with law enforcement agencies.
- Responsibly handling user data while complying with legal requirements and user privacy expectations.
- Maintaining transparency and accountability in interactions with government bodies to build and maintain trust.
STREAM B: COMBATTING ONLINE HARMS
12:10 pm - 12:55 pm PANEL DISCUSSION: From Online To Offline: Protecting Users In The Real World Patricio Roffo - Director, Global Risk & Compliance, TIER MobilityDr. Hannah Shimko - CEO, Online Dating & Discovery Association
Lindsay Walker - Head of Global Escalations - Risk, Ethics, and Policy, Hinge
Sahar Massachi - Co-Founder and Executive Director, Integrity Institute
For many Trust & Safety professionals, their role expands beyond safeguarding users online. Whether it be online marketplaces, dating or mobility services, many services necessitate protecting your users from offline harms and threats. During this panel discussion, we will delve into the strategies, technologies, and ethical considerations that underpin the mission of protecting users in the real world.
- Converging online and offline policy to maintain trust in your services and keep users safe
- Protecting users’ personal information and data throughout their journey
- Developing user feedback and reporting tools that are intuitive and easily accessible
- Educating users on safe and responsible behaviours to protect them from harms
- Building strong partnerships with law enforcement, government agencies, and community organisations
- Providing accessible support and information for victims
12:55 pm - 2:00 pm
Networking Lunch
LUNCH & LEARN
12:55 pm - 2:00 pm LUNCH & LEARN: What Do Women (in Trust & Safety) Want: Lessons Learned From Women In T&S Inbal Goldberger - Trust & Safety, ExpertDaniela Matuschka - Senior Policy & Partnerships Lead, Google
In the evolving field of Trust & Safety, women’s contributions, challenges, and needs often remain underexplored. This presentation seeks to illuminate the unique experiences and perspectives of women in T&S, drawing upon data from a recent roundtable discussion with 35 women, alongside past industry events with more than 80 women, including “Women in Trust & Safety’’ ‘birds of a feather’ event in TrustCon. By examining what draws women into T&S and what keeps them there, the unique advantages and challenges women face in Trust & Safety, and the support they need to thrive, this session aims to propose some keys to foster a more inclusive, effective, and diverse T&S professional community.
2:00 pm - 2:50 pm
Trust & Safety Breakout Discussions
Roundtable One: Key Principles Of Listening To Children - Kate Edwards, Associate Head, Child Safety Online, NSPCC
Roundtable Two: Determining The Right Metrics to Measure the Effectiveness of Trust & Safety Initiatives - Carolina Garcia, Evaluation Lead, Ofcom
Roundtable Three: Digital Literacy - How Can We Change The Outcomes For Trust & Safety - Agnes Evrard, Director Trust & Safety, Brainly
Roundtable Four: Collaborating To Effectively Remove CSAM - Michael Tunks, Head of Policy and Public Affairs, Internet Watch Foundation
Roundtable Five: Responding To Misinformation In Real-Time - Nicola Aitken, Policy Manager for Misinformation, Content Ranking and News, Meta
Roundtable Six: Supporting Moderator Wellness & Wellbeing - Ian Hulme, Trust & Safety Expert
Roundtable Seven: Safety By Design From Online To Offline - Tomomi Tanaka - Director of Safety By Design, Match Group
2:50 pm - 3:20 pm
Coffee Break
3:20 pm - 4:00 pm
FIRESIDE CHAT: The Landscape of Online Hate: Countering Hate in Online Communities In 2024
Imran Ahmed -
CEO,
Center for Countering Digital Hate
Sahar Massachi - Co-Founder and Executive Director, Integrity Institute
Hate speech and extremist content continue to pose significant, insidious challenges in online communities. In this session, we explore strategies, technologies, and policies that are at the forefront of countering hate in online spaces in 2024 and beyond. Separating hate from freedom of expression and helping to stop the spread of extremism and violent speech across platforms.
- Gaining an understanding of the current state of online hate speech and extremist content, including its evolution and impact on digital communities.
- Discussing best practices and approaches for countering hate, from content moderation to proactive intervention.
- Exploring the importance of collaboration between online platforms, governments, civil society, and users in countering hate and promoting digital inclusivity.
- Examining the role of technology, AI, and data analytics in identifying and mitigating hate speech
- Developing frameworks and regulations aimed at curbing online hate, while respecting freedom of expression.
4:00 pm - 4:50 pm
CLOSING PANEL DISCUSSION: What’s Next for Trust & Safety Professionals?
Abhijnan Dasgupta -
Practice Director,
Everest Group
Jeff Dunn - VP Trust & Safety, Hinge
Nicola Aitken - Policy Manager for Misinformation, Content Ranking and News, Meta
Fred Langford - Director of Trust & Safety Technology, Ofcom
Aditi Udayabhaskar - Senior Project Manager - Trust & Safety, Meta
Sahar Massachi - Co-Founder and Executive Director, Integrity Institute
The field of trust and safety is in a constant state of evolution, driven by technological advancements, changing user behaviours, and emerging online threats. In this forward-looking session, we explore the future landscape of trust and safety, identifying key trends, challenges, and opportunities that lie ahead.
- Predicting what the future of digital platforms and online threats & harms will look like
- How are we going to measure the success and change of impending regulations?
- Assessing how Trust & Safety professionals can futureproof their operations
- Evaluating how Trust & Safety will evolve as Generative AI, Web 3.0 and Metaverse platforms become more prominent
- What will happen for Trust & Safety leaders if we do not see transformative change in light of new regulations?
