This panel will explore strategies for achieving effective content moderation at scale, balancing automation with human oversight, and addressing challenges such as bias, context-sensitivity, and user appeals.

• Automating with Accountability: moderating high volumes of content while mitigating false positives and negatives.
• Blending automated systems with human reviewers to handle nuanced, context-sensitive cases.
• Addressing Bias and Fairness that can affect moderation outcomes, especially across diverse communities and cultures.
• Best practices for transparent moderation practices and accessible user appeals processes
• Scaling responsibly across platforms sustainably without sacrificing user safety or ethical standards.

Anastasia Rud

Trust & Safety Manager
Brainly

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JessicaKate Ogungbadero

Director of Safety Product & Insights
Reddit

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Ariadna Ràfols

Online Policy & Safety Manager
Synthesia

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Louis-Victor de Franssu

Co-Founder & CEO
Tremau

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Jeff Sen

VP Trust & Safety
WeTransfer

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As online platforms grow, ensuring user safety while maintaining scalability is a critical challenge. This session explores how businesses can effectively scale content moderation processes to proactively address harmful content while building trust within their communities.

• Developing scalable content policies that adapt to evolving community challenges
• Leveraging AI for proactive detection and automated content moderation at scale
• Ensuring high-quality training data and continuous performance monitoring

Deniz Atabey Alkan

Director of Reviews, Trust & Safety
Trustpilot

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This panel discussion brings together industry leaders and experts to explore real-world applications of Safety by Design principles in Trust & Safety operations. Attendees will gain insights into how organizations are proactively integrating safety considerations into their product development lifecycle, from conception to implementation.

• Incorporating Trust & Safety considerations throughout engineering, design and development.
• Designing safety features that enhance user experiences at scale
• Fostering collaboration between T&S teams and product designers
• Identifying and assessing potential safety risks during the design phase, including the use of threat modelling and scenario planning
• Implementing Safety by Design principles in rapidly growing platforms and how to ensure safety measure scale effectively with user growth.

Paul Snyder

Director Player Safety Strategy
Electronic Arts

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Laurence Brockman

Principal Director Product & Engineering - Gaming Safety
Microsoft Gaming

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Dan Walsh

Director, Trust & Safety Product
Epic Games

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Hill Stark

Senior Product Manager, AI Solutions
Activefence

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As online harms become more complex, the relationship between Trust & Safety (T&S) teams and Safety Tech providers is evolving from vendor-client to strategic partners. This session will explore how deeper collaboration is leading to better product design, more responsive tooling, and more proactive risk mitigation—reshaping both operational and technical approaches to online safety.

• Examine how early-stage collaboration between T&S teams and Safety Tech leads to more adaptive and scalable solutions.
• Explore methods for aligning T&S policy goals with technical capabilities to ensure seamless implementation.
• Identify common design pitfalls when T&S and Safety Tech operate in silos—and strategies to avoid them.
• Discuss frameworks for ongoing feedback loops that keep tooling aligned with emerging risks and evolving content moderation needs.
• Highlight how this collaboration is driving innovation in user protections, while reducing operational burdens on T&S teams.

Ian Stevenson

Founder
OSTIA

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As reflected in the latest regulation, Child Safety is paramount for Trust & Safety professionals, but is our current approach suited to the evolving digital landscape? Join us for an insightful panel discussion that delves into tangible steps to protect children from modern online harms.

• Exploring and tackling online harms affecting children’s safety across platforms
• Is the current approach to child safety working? Where do we need to make changes?
• Using technology to combat abuse, exploitation, and grooming
• Ensure age-appropriate content and features for children across digital platforms.
• Discuss the role of parental controls and digital literacy programs in protecting children online.
• The importance of collaboration among tech companies, educators, and policymakers in creating a safer online environment for children.

Laura Higgins

Senior Director Community Safety & Civility
Roblox

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James Brunger

Associate General Counsel
Snap Inc.

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Hannah Swirsky

Head of Policy and Public Affairs
Internet Watch Foundation

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Caroline Hurst

Senior Manager, Digital Child Safety
The LEGO Group

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Nayane Tiraboschi

Global Director of Trust & Safety Operations
Concentrix

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With the recent introduction of Ofcom’s Guidance on Women and Girls’ Online Safety (WAGOS), this panel discussion aims to have a comprehensive and concrete conversation around how we can build frameworks for addressing gendered harms and fostering safer online spaces. Sharing actionable recommendations and discussing the pivotal role of service providers in adopting these guidelines.

• Key Themes of WAGOS: Exploring online misogyny communities, digital domestic abuse, pile-ons, harassment, and image-based sexual abuse.
• Understanding emerging threats and their disproportionate impact on women and girls.
• Strategies for harm prevention: integrating safety considerations into service design and governance.
• Tackling barriers to implementing safety measures and leveraging opportunities for systemic change, enhancing user support systems to respond effectively to gendered abuse.
• Working with victims and governments to transform systems and procedures

David Wright

CEO
SWGfL

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Héloïse Martorell

Online Safety Supervision Senior Associate
Ofcom

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Tanya Warren

Policy Director for Online Safety and Illegal Content
Coimisiún na Meán

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As online gaming experiences evolve and communities expand, so do the challenges of ensuring safe and inclusive experiences for players. The Trust & Safety Summit is excited to partner with Thriving in Games Group for a session bringing together industry leaders to discuss the new Digital Thriving Playbook—a operational framework for building healthy and inclusive online games and communities and beyond.

Matthew Soeth

Executive Director
Thriving in Games Group

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AI’s role in content moderation presents both transformative opportunities and significant challenges. While AI enhances efficiency and scalability, concerns around accuracy, bias, and ethical considerations remain at the forefront. This panel will explore how organizations can leverage AI responsibly to create safer online environments.

• How AI is improving speed and scalability in identifying harmful content.
• Addressing algorithmic bias and ensuring fairness in moderation decisions.
• The balance between automation and human oversight in high-risk scenarios.
• Emerging AI advancements and their potential impact on future content policies.
• Strategies for transparency and accountability in AI-driven moderation.

Terry Chen

Chief Operating Officer
Modulate

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Oren Ninio

Product Manager - Trust & Safety
Gankster

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Nate Sawatzky

Head of Player Care (T&S + Player Support)
Supercell

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Sean Evins

Former Director of Global Affairs & Public Policy, AI / AR / VR
Meta

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Maintaining a safe and enjoyable user experience across diverse platforms and game types presents unique challenges. Paul Snyder, Director of Player Safety Strategy at EA their approach to implementing consistent content filtration and moderation strategies across gaming

environments, working directly with game teams to identify gaps, obstacles and opportunities.

• Developing flexible moderation systems that allow for ingame communication and expression while mitigating risks.
• Maintaining uniform moderation standards across PC, console, and mobile gaming platforms.
• Implementing tools and systems that protect players and contribute to a safer gaming environment.
• Adapting to evolving gaming trends: Preparing moderation systems for emerging technologies like VR/AR and cloud gaming.

Paul Snyder

Director Player Safety Strategy
Electronic Arts

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In this session, we explore how to build nuanced, global T&S and risk policies, ready to scale. Examining the framework necessary to create a robust Trust and Safety system, with a focus on scalability and long-term effectiveness.

Maria Alexandra van Nievelt

Senior Manager, Global Marketplace Risk & Business Strategy
Walmart

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This session explores the critical importance of integrating Safety by Design principles into the earliest stages of development, to create safer, more trustworthy digital products and services from the ground up.

• Developing and implementing comprehensive risk assessment tools tailored for digital products.
• Identifying potential safety issues and user vulnerabilities during the ideation and design phases.
• Fostering collaboration between product teams, Trust & Safety professionals, and other stakeholders throughout the development lifecycle
• Designing proactive safety features that enhance user experiences and encourage positive user behaviour.
• Iterative testing and validation to ensure the effectiveness of safety measures before product launch.

Margaux Liquard

Head of Trust & Safety Operations
Yubo

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Developing a safe and inclusive platform from the ground up presents unique challenges, particularly in gaming and user-generated content. This session explores strategies to foster trust while balancing resource constraints and reducing brand risks while building and scaling a streaming platform:

• Crafting scalable policies to address harmful content without stifling creativity
• Partnering with creators to develop aligned and enforceable community standards
• Prioritising efforts to maximize impact with limited resources

Juan Felipe Rincon

Senior Director Trust & Safety
Noice

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As user-generated content grows exponentially, trust and safety teams face increasing demands to moderate, assess, and respond swiftly and accurately. Leveraging large language models (LLMs) in production is becoming a game-changer in trust and safety operations, promising not only to scale operations but also to enhance quality and responsiveness. 

• Explore strategies for empowering the next generation of users with safer and more trustworthy online experiences through AI-driven solutions.
• Understand how LLMs can help manage the vast and growing volume of online content with scalable, automated approaches.
• Discuss the impact of generative AI technologies on trust and safety, including recent advancements and deployment considerations.
• Learn how LLMs enable “doing more with less” by optimizing resource allocation, enhancing operational efficiencies, and reducing human intervention without compromising quality.
• Examine ethical and technical frameworks to ensure that LLMs are safe, unbiased, and reliable when deployed at scale.

Vikram Dhillon

Associate Principal, Trust & Safety Discover
Google

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Exploring the delicate balance between empowering youth participation and implementing effective parental controls. This session will explore creating safe, engaging environments for young gamers while respecting their autonomy and fostering responsible digital citizenship.

• Balancing Safety and Autonomy to implement age-appropriate measures without stifling youth engagement and creativity in gaming spaces.
• Designing and implementing effective parental control features that are both user-friendly and robust.
• Involving young gamers in the creation and refinement of community guidelines and youth-centred safety policies.
• Educating youth and parents about the potential risks and benefits of gaming communities and increasing digital
• literacy.
• Gathering user feedback to continuously improve youth safety measures and parental control effectiveness.

Andrés Cuervo

Youth Engagement Lead
Roblox

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For years, hashing technology has helped platforms detect and remove known child sexual abuse material (CSAM), but the challenge of identifying new, unknown CSAM has persisted—until now. Recent advancements in AI are transforming child safety efforts, enabling platforms to proactively detect previously unreported CSAM at scale. This panel brings together experts from Thorn, Internet Watch Foundation and Hive to explore how AI classifiers are reshaping the fight against online child exploitation. 

• How AI models are trained to detect unknown CSAM while minimizing false positives and negatives
• The role of human oversight in AI-driven content moderation
• Strategies for increasing industry adoption and ensuring AI tools evolve responsibly
• The emerging challenge of AI-generated CSAM and what platforms can do to prepare

Kevin Guo

Co-Founder & CEO
Hive

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Derek Ray-Hill

Interim CEO
Internet Watch Foundation

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Amanda Volz

Vice President, Global Customers & Strategic Partnerships
Thorn

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It is imperative for the tech industry to work together, sharing insights and resources to prevent, detect, and address these critical threats to youth safety. Led by the Tech Coalition, this panel will bring together key stakeholders from across the industry to explore the role of collaboration in combating OCSEA, discussing both the challenges and the practical steps that companies can take collectively.

• Exploring risks and emerging solutions associated with generative AI in the context of detecting and preventing OCSEA.
• Streamlining reporting and enhance the efficiency of CSAM removal across digital platforms.
• Discussing frameworks for cross-industry collaboration that improve consistency and speed in addressing OCSEA cases.

Katia Potapov

Vice President of Membership Development
Tech Coalition

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David Miles

Director of Safety Policy at Meta - Europe, Middle East and Africa
Meta

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Vincent Courson

Trust & Safety Strategic Partnerships
Google

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