Europe's Premier Trust & Safety Summit
Empowering Leaders to Tackle Operational Challenges, Navigate Regulatory Landscapes, and Drive Cross-Functional Solutions

25 - 26 March 2025 | Hilton London Syon Park, UK

Ben Smith

Director of Insurance and Trust & Safety Turo

Ben leads Protection, Insurance and Trust and Safety for Turo in the UK, having built these local functions from scratch. He previously spent ten years working at Farmers Insurance, handling injury and liability claims cases in California and New York, before running the casualty claims office in Los Angeles and building the team to 60 people. He holds an LLB Law with Honours from the University of Greenwich.

Conference Day Two - Wednesday 26th March 2025

11:00 AM PANEL DISCUSSION: Nurturing Relationships with Law Enforcement: Building Effective Partnerships in Trust & Safety

This session explores the critical importance of fostering strong, collaborative relationships between Trust & Safety teams and law enforcement agencies. Developing and maintaining productive partnerships that enhance online safety while respecting user privacy and platform integrity.

  • Creating clear, efficient lines of communication with law enforcement agencies, designating points of contact and setting up secure information-sharing protocols.
  • Exploring reciprocal training opportunities with law enforcement to enhance mutual understanding of respective roles and capabilities.
  • Examining frameworks for responding to law enforcement requests while upholding user privacy and platform principles.
  • Proactively engaging with law enforcement on emerging threats and trends to collaborate on prevention strategies
  • Addressing the challenges of working with law enforcement across different jurisdictions and navigating legal environments/requirements

4:00 PM PANEL DISCUSSION: Breaking Down T&S Silos: Unifying Policy, Engineering, Enforcement, Moderation & Compliance

Our final panel discussion brings together leaders from across function to explore strategies for breaking down silos and fostering collaboration across all aspects of T&S operations., creating a more integrated and effective approach to platform safety and integrity. Key discussion points include:

  • Involving engineering, enforcement, and moderation teams in the policy creation process to build more collaborative, implementable and effective policies.
  • Addressing the challenges of information sharing across teams and discussing solutions for creating more streamlined, efficient communication channels in real-time
  • Integrating training programs to give team members a holistic understanding of T&S operations
  • Developing shared key performance indicators that align the objectives of different T&S teams and drive more cohesive strategies.
  • Breaking down silos to more agile and effective responses to new T&S challenges. Discuss real-world examples of successful cross-team collaborations in addressing emerging threats.
  • Examining leadership strategies and organisational structures that promote cross-functional collaboration in T&S

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda