Ben Smith

Director of Insurance and Trust & Safety Turo

Ben leads Protection, Insurance and Trust and Safety for Turo in the UK, having built these local functions from scratch. He previously spent ten years working at Farmers Insurance, handling injury and liability claims cases in California and New York, before running the casualty claims office in Los Angeles and building the team to 60 people. He holds an LLB Law with Honours from the University of Greenwich.

Conference Day Two - Wednesday 26th March 2025

4:00 PM PANEL DISCUSSION: Breaking Down T&S Silos: Unifying Policy, Engineering, Enforcement, Moderation & Compliance

Our final panel discussion brings together leaders from across function to explore strategies for breaking down silos and fostering collaboration across all aspects of T&S operations., creating a more integrated and effective approach to platform safety and integrity. Key discussion points include:

  • Involving engineering, enforcement, and moderation teams in the policy creation process to build more collaborative, implementable and effective policies.
  • Addressing the challenges of information sharing across teams and discussing solutions for creating more streamlined, efficient communication channels in real-time
  • Integrating training programs to give team members a holistic understanding of T&S operations
  • Developing shared key performance indicators that align the objectives of different T&S teams and drive more cohesive strategies.
  • Breaking down silos to more agile and effective responses to new T&S challenges. Discuss real-world examples of successful cross-team collaborations in addressing emerging threats.
  • Examining leadership strategies and organisational structures that promote cross-functional collaboration in T&S

Check out the incredible speaker line-up to see who will be joining Ben.

Download The Latest Agenda