Europe's Premier Trust & Safety Summit
Empowering Leaders to Tackle Operational Challenges, Navigate Regulatory Landscapes, and Drive Cross-Functional Solutions

25 - 26 March 2025 | Hilton London Syon Park, UK

Colleen Mearn

Head of Trust & Safety Clubhouse

Colleen Mearn leads Trust and Safety and Policy at Clubhouse. Prior to Clubhouse, Colleen led policy enforcement at YouTube for Harmful and Dangerous policies as well as the YouTube Partner Program. Her work lies in the intersection of policy and operations, developing playbooks for how to successfully launch and scale tech policies. Prior to entering the technology sector, Colleen was an Intelligence Analyst at the Federal Bureau of Investigation.

Conference Day One - Wednesday 13th March 2024

2:45 PM PRESENTATION: Building a Resilient Trust & Safety Team

In this session, we explore the key strategies and best practices for building a resilient Trust & Safety team that can effectively navigate evolving challenges and maintain user trust.

  • Recruiting and retaining skilled professionals who are well-equipped to handle ever evolving Trust & Safety responsibilities.
  • Exploring effective training programs and skill development initiatives to keep teams up to date with the latest industry trends and threats.
  • Fostering collaboration between Trust & Safety teams and other departments, such as legal, engineering, and customer support, as well as external stakeholder
  • Addressing mental health and well-being within Trust & Safety teams to ensure long term resilience.
  • Working to develop new standards for Trust & Safety team development and continuous training

Check out the incredible speaker line-up to see who will be joining Colleen.

Download The Latest Agenda