For many Trust & Safety professionals, their role expands beyond safeguarding users online. Whether it be online marketplaces, dating or mobility services, many services necessitate protecting your users from offline harms and threats. During this panel discussion, we will delve into the strategies, technologies, and ethical considerations that underpin the mission of protecting users in the real world.

• Converging online and offline policy to maintain trust in your services and keep users safe
• Protecting users’ personal information and data throughout their journey
• Developing user feedback and reporting tools that are intuitive and easily accessible
• Educating users on safe and responsible behaviours to protect them from harms
• Building strong partnerships with law enforcement, government agencies, and community organisations
• Providing accessible support and information for victims