Europe's Premier Trust & Safety Summit
Empowering Leaders to Tackle Operational Challenges, Navigate Regulatory Landscapes, and Drive Cross-Functional Solutions

25 - 26 March 2025 | Hilton London Syon Park, UK

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Jonathan Byrne

Global Director, Public Safety Operations Uber

In 1997 Jonathan joined the British Army, laterf commissioning as an officer and serving in Iraq, Northern Ireland, and Bosnia. In 2007, he joined the Metropolitan Police Service in London, qualifying as a detective and going on to manage various CID teams.

In 2016, Jonathan accepted a role on Uber’s security team and now leads the company’s global public safety operations team. The team provides continuous, year-round, triage and emergency response services across 74 countries, operating from hubs in the Americas, Asia-Pacific, and EMEA. A new central operations team in Taiwan also supports these efforts, focusing on fraud and theft response. Uber facilitates over 28 million trips per day, serving 150 million active monthly users and is a fast growth business. This growth has been accompanied by a rapid increase in LE data requests and Jonathan’s team has had to scale consistently to meet demand and ensure platform safety.

Conference Day Two - Wednesday 26th March 2025

12:20 PM PRESENTATION: The Mechanics of Building and Scaling Effective Law Enforcement Operations in a Global Framework

For trust and safety teams operating across borders and jurisdictions, a robust framework for collaborating with law enforcement is essential to balance compliance, risk, and user trust. This session will explore how to scale law enforcement operations effectively within a highly regulated

and diverse global landscape.

Examining the mechanics of developing and scaling a comprehensive law enforcement framework that meets the needs of highly regulated, multi-national markets.
Building and sustaining productive relationships with law enforcement agencies worldwide, enhancing cooperation and trust.
Structuring teams and operational frameworks that enable scalability and streamlined processes for law enforcement engagement.
Exploring the rationale for law enforcement relationships, focusing on creating policies and risk profiles that align with the company’s values and risk tolerance.
Addressing challenges in handling regulatory misalignment by crafting policies that uphold company standards while navigating complex legal requirements.
Managing ambiguity, assessing risks, and making informed decisions in situations lacking clear regulatory guidance.

Check out the incredible speaker line-up to see who will be joining Jonathan.

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