This closing panel discussion will explore the critical challenges and solutions in scaling Trust & Safety operations amidst rapid platform growth and evolving responsibilities. Attendees will gain insights into balancing policies, moderation, and enforcement at scale.

• Examining strategies for effective resource allocation and efficiently scaling T&S teams and technologies to match user growth.
• Balancing human moderation and AI-powered solutions to handle increasing content moderation requirements.
• Embedding T&S considerations across all business units, ensuring that safety and integrity are prioritised throughout the organization’s growth.
• Evolving T&S policies to accommodate growth while maintaining consistency and fairness across diverse user bases.
• Evaluating the effectiveness of T&S efforts at scale, including key performance indicators and metrics that reflect both quantitative growth and qualitative improvements in user safety

This session explores the critical importance of integrating Safety by Design principles into the earliest stages of development, to create safer, more trustworthy digital products and services from the ground up.

• Developing and implementing comprehensive risk assessment tools tailored for digital products.
• Identifying potential safety issues and user vulnerabilities during the ideation and design phases.
• Fostering collaboration between product teams, Trust & Safety professionals, and other stakeholders throughout the development lifecycle
• Designing proactive safety features that enhance user experiences and encourage positive user behaviour.
• Iterative testing and validation to ensure the effectiveness of safety measures before product launch.

Our final panel discussion brings together leaders from across function to explore strategies for breaking down silos and fostering collaboration across all aspects of T&S operations., creating a more integrated and effective approach to platform safety and integrity. Key discussion points include:

• Involving engineering, enforcement, and moderation teams in the policy creation process to build more collaborative, implementable and effective policies.
• Addressing the challenges of information sharing across teams and discussing solutions for creating more streamlined, efficient communication channels in real-time
• Integrating training programs to give team members a holistic understanding of T&S operations
• Developing shared key performance indicators that align the objectives of different T&S teams and drive more cohesive strategies.
• Breaking down silos to more agile and effective responses to new T&S challenges. Discuss real-world examples of successful cross-team collaborations in addressing emerging threats.
• Examining leadership strategies and organisational structures that promote cross-functional collaboration in T&S