AI’s role in content moderation presents both transformative opportunities and significant challenges. While AI enhances efficiency and scalability, concerns around accuracy, bias, and ethical considerations remain at the forefront. This panel will explore how organizations can leverage AI responsibly to create safer online environments.

• How AI is improving speed and scalability in identifying harmful content.
• Addressing algorithmic bias and ensuring fairness in moderation decisions.
• The balance between automation and human oversight in high-risk scenarios.
• Emerging AI advancements and their potential impact on future content policies.
• Strategies for transparency and accountability in AI-driven moderation.

From the early days of MySpace and Club Penguin to today’s complex digital landscape, trust and safety has evolved dramatically. Industry veterans will explore how technological, societal, and regulatory shifts have reshaped best practices, moving beyond compliance to proactive community management. We’ll discuss how companies can navigate increasing legislative pressures, meet public expectations, and foster safer online spaces through collaboration and innovation. We will cover:

• The evolving regulatory landscape - how to future proof for change
• The shift beyond ‘compliance’
• Public expectations and their impact
• Community Management as a solution
• Looking ahead: The future of of T&S