Understanding and supporting young users’ behaviour online is critical to fostering a safer environment. This session will delve into why young people act as they do online. Explore potential methods T&S leaders can take to encourage empathy and positive decision-making, and examine how to communicate enforcement decisions transparently, understanding and guiding young users and

promoting healthy digital interactions and safety.

• Explore the psychological and social factors influencing young people’s online behaviour and decision-making.
• Equip young users with skills to understand the implications of their digital actions and the rationale behind safety decisions.
• Develop clear methods to understand user intent, explain enforcement actions to young audiences without causing fear or mistrust.
• Implement empathy-driven approaches to reshape user behaviour and foster a respectful online community.
• Create feedback mechanisms to incorporate young users’ perspectives into policy, ensuring age-appropriate communication and inclusivity in safety initiatives.

Every day, moderation teams risk harm to their wellbeing as they safeguard digital experiences. This panel will explore tangible steps you can take to protect moderators’ mental health and wellbeing across your platform.

• An exploration of the mental and emotional challenges faced by content moderators and discuss approaches to support their psychological wellbeing.
• Eliminating large volumes of content using emerging tech, before they reach your moderators
• Providing users and content moderation teams with effective support systems to cope with harmful content, harassment, and other distressing online challenges.
• Forewarning moderators on the nature and severity of content through AI categorising, prioritising and triaging
• Examining mental health support initiatives within your organisation to address the unique challenges faced by moderators and users.