Understanding and supporting young users’ behaviour online is critical to fostering a safer environment. This session will delve into why young people act as they do online. Explore potential methods T&S leaders can take to encourage empathy and positive decision-making, and examine how to communicate enforcement decisions transparently, understanding and guiding young users and

promoting healthy digital interactions and safety.

• Explore the psychological and social factors influencing young people’s online behaviour and decision-making.
• Equip young users with skills to understand the implications of their digital actions and the rationale behind safety decisions.
• Develop clear methods to understand user intent, explain enforcement actions to young audiences without causing fear or mistrust.
• Implement empathy-driven approaches to reshape user behaviour and foster a respectful online community.
• Create feedback mechanisms to incorporate young users’ perspectives into policy, ensuring age-appropriate communication and inclusivity in safety initiatives.