One of the premier, multifaceted challenges for Trust & Safety leaders today is navigating the intricate and ever-evolving landscape of local and global regulations. Balancing the demands of compliance, operational efficiency, policy development, and technological adaptation in a world where regulatory frameworks can vary widely is a critical task. In this panel discussion, we bring together experts to explore the complex web of challenges that Trust & Safety leaders face in maintaining a safe and compliant digital environment, protecting users online whilst simultaneously preserving trust and privacy.

• Examine the evolving landscape of regulatory frameworks impacting the online space, from the Online Safety Bill, Digital Services Act, Digital Markets Act to CCPA and COPPA in the US, and beyond.
• Discuss strategies for aligning operations with regulatory requirements, encompassing content moderation, data protection, and transparency.
• Best practices for policy alignment and adaptation in response to evolving regulations.
• Analysing your technology stack and operational processes in line with regulatory requirements.

For many Trust & Safety professionals, their role expands beyond safeguarding users online. Whether it be online marketplaces, dating or mobility services, many services necessitate protecting your users from offline harms and threats. During this panel discussion, we will delve into the strategies, technologies, and ethical considerations that underpin the mission of protecting users in the real world.

• Converging online and offline policy to maintain trust in your services and keep users safe
• Protecting users’ personal information and data throughout their journey
• Developing user feedback and reporting tools that are intuitive and easily accessible
• Educating users on safe and responsible behaviours to protect them from harms
• Building strong partnerships with law enforcement, government agencies, and community organisations
• Providing accessible support and information for victims