Crafting robust corporate policies and collaborating across legal and operational functions on effective content moderation strategies are both paramount in creating safer communities online and restoring trust. Understanding the nuances of corporate policy development and partnering with the relevant stakeholders to uncover practical approaches for effective moderation. This discussion will provide you with

tangible insights to create resilient policies, collab with key stakeholders, foster user engagement, and moderate content grey-areas in dynamic digital environments.

• Crafting resilient corporate policies that strike a balance between user engagement and safeguarding against online harms.
• Collaborating with key operational and legal stakeholders and partners to develop an integrity-first mindset
• Strategies for creating user engagement terms that promote responsible online behaviour while respecting freedom of expression.
• Balancing automated & AI-driven content moderation with human oversight to effectively mitigate online harms and maintain user trust.
• Leveraging global trends and regulatory frameworks to inform corporate policy development and content moderation practices.

Experts will explore the imperative of establishing clear and transparent policy structures, shedding light on the key considerations and strategies needed to create policies that instil trust, engage stakeholders, and enhance online safety for all users.

• Develop user-centric policies that are clear, easily understood and align with community expectations.
• Involve users, experts, and stakeholders in the policy creation process to gather diverse insights.
• Discuss methodologies and KPIs for measuring and assessing policy effectiveness and impact.
• Explore how transparency in policies can set platforms apart as a competitive advantage in the online landscape.

Join this informative session that emphasises a collaborative approach to safety. Learn how to effectively engage internal and external stakeholders alike, align with regulatory requirements, and build trust and accountability within a multifaceted Trust & Safety ecosystem.

• Fostering collaboration with colleagues across departments, including legal, engineering, customer support, and product development, to align safety goals and strategies.
• Engaging with external stakeholders, such as users, law enforcement agencies, regulators, civil societies, and industry professionals, to gain diverse perspectives and insights to trust, safety & enforcement
• Delve into the practices that build trust and accountability among stakeholders and empower them to collectively address safety concerns.

For many Trust & Safety professionals, their role expands beyond safeguarding users online. Whether it be online marketplaces, dating or mobility services, many services necessitate protecting your users from offline harms and threats. During this panel discussion, we will delve into the strategies, technologies, and ethical considerations that underpin the mission of protecting users in the real world.

• Converging online and offline policy to maintain trust in your services and keep users safe
• Protecting users’ personal information and data throughout their journey
• Developing user feedback and reporting tools that are intuitive and easily accessible
• Educating users on safe and responsible behaviours to protect them from harms
• Building strong partnerships with law enforcement, government agencies, and community organisations
• Providing accessible support and information for victims

Hate speech and extremist content continue to pose significant, insidious challenges in online communities. In this session, we explore strategies, technologies, and policies that are at the forefront of countering hate in online spaces in 2024 and beyond. Separating hate from freedom of expression and helping to stop the spread of extremism and violent speech across platforms.

• Gaining an understanding of the current state of online hate speech and extremist content, including its evolution and impact on digital communities.
• Discussing best practices and approaches for countering hate, from content moderation to proactive intervention.
• Exploring the importance of collaboration between online platforms, governments, civil society, and users in countering hate and promoting digital inclusivity.
• Examining the role of technology, AI, and data analytics in identifying and mitigating hate speech
• Developing frameworks and regulations aimed at curbing online hate, while respecting freedom of expression.

The field of trust and safety is in a constant state of evolution, driven by technological advancements, changing user behaviours, and emerging online threats. In this forward-looking session, we explore the future landscape of trust and safety, identifying key trends, challenges, and opportunities that lie ahead.

• Predicting what the future of digital platforms and online threats & harms will look like
• How are we going to measure the success and change of impending regulations?
• Assessing how Trust & Safety professionals can futureproof their operations
• Evaluating how Trust & Safety will evolve as Generative AI, Web 3.0 and Metaverse platforms become more prominent
• What will happen for Trust & Safety leaders if we do not see transformative change in light of new regulations?