Europe's Premier Trust & Safety Summit
Empowering Leaders to Tackle Operational Challenges, Navigate Regulatory Landscapes, and Drive Cross-Functional Solutions

25 - 26 March 2025 | Hilton London Syon Park, UK

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Steve Wilson

Trust & Safety Manager Jagex

Steve is a Jagex veteran of 16 years, with a career spent largely in Operational Player Support teams and Community Management. As the Trust and Safety Manager for the Jagex group he now takes lead on all aspects of moderation for the Jagex titles, including the RuneScape franchise with a global user base of over 300 million accounts. As well as designing proprietary automated safety heuristics, Steve also leads the studio approach to safeguard all players from risks associated with online toxicity whilst ensuring regulatory compliance and industry leading duty of care. Steve works on collaborative projects for Trust and Safety, sharing expertise and best practice working with organisations such as the Internet Watch Foundation, the National Crime Agency and Cambridge Police.

Conference Day Two - Thursday 14th March 2024

11:40 AM PRESENTATION: Risk Assessment In A Crisis: Effective Cooperation and Collaboration with Law Enforcement

Navigating the complex landscape of legal compliance and collaboration with law enforcement agencies and government bodies is essential for maintaining Trust & Safety in the digital realm. This session will explore how you can align your risk assessment approaches in line with law enforcement agencies to achieve effective cooperation without impacting user privacy and platform integrity.

Analysing how you address high risk threats during a crisis or major incident
Applying a risk assessment triage approach to effectively respond during an emergency
Developing effective cooperation protocols and communication channels with law enforcement agencies.
Responsibly handling user data while complying with legal requirements and user privacy expectations.
Maintaining transparency and accountability in interactions with government bodies to build and maintain trust.

Check out the incredible speaker line-up to see who will be joining Steve.

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