Steve Wilson

Trust & Safety Manager Jagex

Steve is a Jagex veteran of 16 years, with a career spent largely in Operational Player Support teams and Community Management. As the Trust and Safety Manager for the Jagex group he now takes lead on all aspects of moderation for the Jagex titles, including the RuneScape franchise with a global user base of over 300 million accounts. As well as designing proprietary automated safety heuristics, Steve also leads the studio approach to safeguard all players from risks associated with online toxicity whilst ensuring regulatory compliance and industry leading duty of care. Steve works on collaborative projects for Trust and Safety, sharing expertise and best practice working with organisations such as the Internet Watch Foundation, the National Crime Agency and Cambridge Police.

Conference Day Two - Wednesday 26th March 2025

11:00 AM PANEL DISCUSSION: Nurturing Relationships with Law Enforcement: Building Effective Partnerships in Trust & Safety

This session explores the critical importance of fostering strong, collaborative relationships between Trust & Safety teams and law enforcement agencies. Developing and maintaining productive partnerships that enhance online safety while respecting user privacy and platform integrity.

Creating clear, efficient lines of communication with law enforcement agencies, designating points of contact and setting up secure information-sharing protocols.
Exploring reciprocal training opportunities with law enforcement to enhance mutual understanding of respective roles and capabilities.
Examining frameworks for responding to law enforcement requests while upholding user privacy and platform principles.
Proactively engaging with law enforcement on emerging threats and trends to collaborate on prevention strategies
Addressing the challenges of working with law enforcement across different jurisdictions and navigating legal environments/requirements

Check out the incredible speaker line-up to see who will be joining Steve.

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