Terry Chen

Chief Operating Officer Modulate

Terry Chen is shaping the future of trust and safety in online communities, ensuring technology fosters both connection and protection. As COO of Modulate, he leads efforts to combat online toxicity, harassment, and abuse through AI-powered voice moderation, making digital spaces safer and more inclusive. His career spans scientific research at UCLA, corporate leadership, and teaching at Harvard, bridging technology, strategy, and ethics. Before Modulate, he founded a recording studio specializing in vocal processing, deepening his expertise in AI, audio engineering, and online safety. Since 2018, he has been instrumental in scaling Modulate and its AI-driven safety solutions, protecting millions worldwide. A Boston native, Terry is committed to leveraging technology for ethical progress. He serves on the boards of ECPAT International and Marketplace Risk, advocating for AI safeguards, child protection, and risk mitigation in digital spaces. As a speaker, Terry blends scientific rigor, operational expertise, and a deep commitment to responsible AI—challenging organizations to see safety as the foundation of a stronger, more innovative digital world.

Conference Day Two - Wednesday 26th March 2025

1:50 PM PANEL DISCUSSION: The Benefits, Opportunities & Challenges of AI in Content Moderation

AI’s role in content moderation presents both transformative opportunities and significant challenges. While AI enhances efficiency and scalability, concerns around accuracy, bias, and ethical considerations remain at the forefront. This panel will explore how organizations can leverage AI responsibly to create safer online environments.

  • How AI is improving speed and scalability in identifying harmful content.
  • Addressing algorithmic bias and ensuring fairness in moderation decisions.
  • The balance between automation and human oversight in high-risk scenarios.
  • Emerging AI advancements and their potential impact on future content policies.
  • Strategies for transparency and accountability in AI-driven moderation.

Check out the incredible speaker line-up to see who will be joining Terry.

Download The Latest Agenda