Jamin Hirte is an experienced executive with expertise in customer experience, digital, operations, financial analysis, strategic planning and business intelligence. His role at Chorus is Head of Customer Operations, with responsibility for the customer service delivery and supporting operations. Prior to joining Chorus in August, he had spent 14 years at RAC, where he held senior management and executive roles within Sales, Roadside Assistance, Motoring and Digital and Information. His major achievements at RAC include optimising Roadside Assistance, building a needs based sales culture, and establishing the first start up accelerator in Western Australia. For Roadside Assistance he utilised existing insight to better manage the member expectations, leading to improved net promoter score, 10% reduction in expenses and greater workforce optimisation. Prior to RAC, Jamin worked in Investment Banking and Retail Banking, where his area of speciality was pricing and financial analysis. He is a graduate of Harvard Business School (Advanced Management Program), University of Western Australia (Executive MBA) and Curtin University (Bachelor of Commerce – Finance).