21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Grand Copthorne Waterfront Hotel, Singapore
Post-Conference Workshops - 24 January Thursday
9:00 am - 12:00 pm Workshop C: Driving Omni-Channel Success in Banks
- Reaping the benefits of a seamless online and offline banking experience
- Building the omnichannel operating environment
- Mapping omni customer journeys
- Synchronising sales, products, marketing and distribution strategies across branch and digital
1:00 pm - 2:00 pm Lunch Break
1:00 pm - 4:00 pm Workshop D: Design-Thinking to Optimise In-Branch Experience
- Mapping out the in-branch customer journey
- How can we rethink branch banking and make the shift from transaction-centric to customer-centric
- Merging spaces, technologies and designs to rejuvenate in-branch experience
- Leveraging branch to nurture sustainable customer relationships