The importance of people in business transformation: How to create a high performance culture that embraces innovation and change

Without employees on board with change, business transformation can become a very sticky venture. As a result, for all organisations – large and small, public and private – creating a high performance culture that embraces change is critical to the success of transformation.

In this report, SSON takes a look at the strategies Airways New Zealand, Queensland Shared Services, Auckland Council, Transport for NSW and New Zealand Post are using to transform their back- office through people and processes and how this is driving productivity and reducing inefficiency throughout each organisation.

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