Leveraging Technology to Build, Enable and Enhance a Service Improvement Unit to Improve Patient Flow and Operations

In this presentation from Queensland Healthcare Week 2018, Belinda Berg, Director Service Improvement at Mackay Hospital and Health Service, explores:

Key guidelines for structuring a major improvement project and using improvement methodology to service improvement unit, with the learnings applicable to any major change management program
How Mackay HHS is working through the phases and pitfalls of cultural shifts and selecting and integrating eHealth solutions like iEMR to assist with patient flow
Change must be driven by your leaders – Necessity for leadership’s commitment to culture improvement

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